Pre-Sales Consultant
INC Technologies
Total years of experience :37 years, 10 Months
•To offer technical advice on enterprise servers and storage solutions, infrastructure products, security, and more.
•Consulting with Clients, preparing proposals, write-ups, proposing technical solutions and own complete responsibility as a Bid Manager during preparing responses to RFP’s & Tenders.
•Secondary responsibility in assisting the Account Managers in closing deals and ensuring targets are met and achieved.
•Preparing BOQ’s, Proposalweb, Smartquotes using HP’s SBW Tool, Storage works sizing tools and Product Bulletin packages through HP Smart Portal.
•Provide complete pre-sales consultancy to CDN’s Sales Team and architectural designs of all IT related solutions
•Manage key IT and Infrastructure Accounts in the region of Kuwait.
•Expand & develop new businesses with clients, suppliers & vendors.
•Bring added value to the company by obtaining Sales/Partner Accreditation from various vendors.
•Prepare IT related proposal and work on tenders adhering to submission timelines.
Professional Experience as Technical Manager
ACC - Kuwait Jan 2006 - July 2012 http://www.accwll.com
• Hold IT Manager's responsibilities; improve business security and efficiency while maintaining lower TCO.
• Expand & develop new business with clients, suppliers & vendors.
• Provide technical consultancy at hardware and system level, lead an IT team of three hardware/system engineers and two technicians.
• Prepare IT related proposal/tenders followed by successful implementation upon contract award.
• Work in co-ordination with Sales Managers to provide technical assistance on IT solutions.
Projects/Achievements as Technical Manager
• Kuwaiti Danish Dairy Co. - supply of IBM BladeCenter H with 11 HS21 blade servers, DS4800 SAN Storage & TS3200 Tape Library for EMC documentum project.
• Kuwait Fire Services Directorate - supply of IBM x3650 servers, DS3400 SAN Storage box, TS3200 Tape Library and SAN Switches for Maximo EAM Project.
• Kuwaiti Danish Dairy Co. - co-ordinate and timely delivery of EMC documentum solution.
• Kuwaiti Danish Dairy Co. - upgrade of HP 9000 with EVA3K cluster system for Oracle 11i
• Kuwaiti Danish Dairy Co. - addition of new rp3440 and rp4440 series servers
• Kuwaiti Danish Dairy Co. - Symbol handheld projects for van sales of dairy products.
Professional Experience as Customer Support Manager
ACC - Kuwait Jun 1998 - Dec 2005 http://www.accwll.com
•Held complete responsibility of all computer hardware and system AMC's with ACC, while leading a successful team of three hardware/system engineers and three technicians.
•Provide hardware technical consultancy to the existing and potential customers.
•Design, propose and integrate systems of EMC, HP, IBM, SUN, COMPAQ, IBM, Fujitsu and Data General servers. Testing the equipment’s with complete project responsibility and successfully render on-site commissioning.
•Design, propose and integrate handheld systems involving DAP Technologies, Symbol, ONEIL portable printers, OPTICON data collectors, barcode readers, Argox label printers and Zebra barcode printers.
•Prepare network proposals using 3Com, Cisco, Cabletron and Katron/Accton network components. Supporting network installations and troubleshooting.
Projects/Achievements as Customer Support Manager
•Kuwaiti Danish Dairy Co. - HP 9000 with EVA3K cluster system for Oracle 11i (System proposal design and project delivery, 2-node RAC DB cluster, 2-node RAC Application cluster)
•Kuwait Flour Mills & Bakeries - OPTICON handheld data collectors
•Kuwait National Guard - Logistics Support and Mobile Inventory Management.
•Kuwait National Petroleum Corporation - Integration Management System (KIMS) for Maximo Asset Management Project
•Kuwait National Petroleum Corporation - Document Image Management System at all three refineries
•Kuwait National Petroleum Corporation - Payroll System at Head Office
•TEXACO - Human Resources & Payroll System
•Centre for Research & Studies on Kuwait - Document Image Management System
•Kuwaiti Danish Dairy Co. - DG servers for General Payroll, Sales, Financial & MAXIMO System
Major Achievement within this project:
•Kuwaiti Danish Dairy Co. - Van Sales
•National Real Estate Company - Meter Reading Applications
Professional Experience as Senior Engineer
ACC - Kuwait Jul 1992 - Jun 1998 http://www.accwll.com
•HW customer support, installation & maintenance of DG’s state of the art Intel and Motorola based servers such as AV5900, AV3600, AV2600, AV2000, AV5225, AV5500, AV4620, AV4625, AV450H, AV4100 and AV310. Support storage options such as 10 and 20 - slot EMC Clarion Disk Array’s, 10, 20, and 56 slot DG, NKK, IDE, Cygnet Juke-boxes & compatible I/O devices such as VDA’s, VDC’s & Termservers. Support peripherals such as Data Products, Printronix, Epson, HP, Citoh printers. Fujitsu scanners, DG terminals, PC’s, all major brands including DG’s Dasher and Viision series. Attending on-site customer calls, isolate faults to the FRU level using the latest In-Service, AViiON and SCM Diagnostics.
•Software knowledge of Installing, configuring and maintaining UNIX, TCP/IP, Netware, AOS, AOS/VS, VSII and Microsoft products. Testing and evaluation of new HW and SW.
•Customer support, installation and maintenance of MV series of computers: MV5600DC, MV5500DC, MV7800XP, MV2500, MV2000, MV1400, MV1000. Peripherals support on the above series of computers. Fault finding and isolation using MV-ADEX diagnostics procedures.
•Support all I/O devices: LLC’s, LAC’s LSC’s, IAC’s, & compatible controllers with DG’s Eclipse series computers.
•Supervise technicians responsible for repairs of field returned parts/equipment’s and installation of network accessories on sites.
•Support all Handheld systems provided by ACC.
•Conduct training sessions for the newly recruited technical staff.
Projects/Achievements as Senior Engineer
•Ministry of Public Works - Document Image Management Systems
•Centre for Research & Studies on Kuwait - Document Image Management Systems
•Kuwait Oil Tanker Co. - Payroll System
•TEXACO - Payroll System
•Petrochemical Industries Corporation - Payroll & Material Management System
•Kuwaiti Danish Dairy Co - Payroll, Sales & Financial System
Professional Experience as Senior Hardware Engineer
PCS - India Aug 1986 - Jun 1992
• Was responsible for carrying out repairs and tests of all field replaceable units, newly manufactured Data General PCB cards and equipment's.
• Repairs of all Data General Systems and peripherals, both chip and card level using Logic Analysers, Oscilloscopes, Data General diagnostic tools and custom designed repair jigs.
• Hardware & software systems integrations of Data General's AViiON and ECLIPSE series mini computers and peripherals.
• Execute deliveries and despatches of various large and small mainframe/mini systems.
• Conduct various training sessions on repairs of Dataproducts, Kennedy & Cipher products including Data General Systems and peripherals.
• Repairs of various personal computer systems and its peripherals.
• Install mainframe/mini computer systems and provide technical support in co-ordination with software team responsible for conducting several benchmarks on Data General's AViiON and
ECLIPSE series systems.
PCS Data Products Ltd. Hardware Engineer 1988 to 1990
Repairs of Data General systems and peripherals - Component & FRU level. Mumbai India
PCS Data Products Ltd. Associate Hardware Engineer 1986 to 1988
Repairs of Data General systems and peripherals - FRU level Mumbai India
B.E Electrical Engineering (Part-time, completed only 4 semesters) Mumbai University, India With second class during years 1990-92
Diploma in Electronics and Radio Engineering Maharashtra Technical Board (Mumbai) - India With first class in year 1986
Higher Secondary School Maharashtra Technical Board (Mumbai) - India With distinction in year 1984