Shift Lead - Data Center Operation
Dubai World
Total years of experience :24 years, 6 Months
SUMMARY
• Self-motivated professional with over 12 years of qualitative experience in Data Centre Administration in the area of Data Centre Operation, IT Operation, IT Customer Service, Backup Administration & Unix/Linux Administration
• Adept at mapping client’s requirements and troubleshooting for complex Information Systems Management -Infrastructure
• Well versed with implementing effective utilisation of ITIL best practices for IT operations
• Conversant with ITIL Processes - Change Management, Incident Management, Configuration Management and Problem Management
• Excellent communication & interpersonal skills with proven abilities in resolving complex issues
CORE COMPETENCIES
Data Centre Operations
Backup Administration
System Administration
Service Delivery & Support
Requirement Gathering
Customer Relationship Management
Incident Management
Problem Management
Change Management
Key Result Areas
• Ensured compliance with the company’s policies in administration of Data Centre Infrastructure and Facilities in support of Data Centre Operations in 24x7 shifts
• Designed backup strategy, ensured scheduled/unscheduled backups as per the backup plan
• Led installation and configuration of operating systems, application software, etc.
• Managed disk space, user profile creation and user rights management
• Maintained Enterprise Servers, Operating Systems, Clusters, File Systems, Databases & Applications
• Established SLAs with various groups, addressed performance bottlenecks and ensured maximum system uptime
Highlights
• Rendered 1st & 2nd level support to the user reported problems and incidents generated in HPOV monitoring tools related to Server, Operating System, Applications, Database and Backup
• Recognised for managing application (ERP, Business Intelligence, Dubaitrade, Container Terminal Management System, Manifest & Documentation System, Property Management Systems etc.)
• Essayed a stellar role:
o Administering Oracle Database Management
o Monitoring Server, Network, Application & Database through HP OV Monitoring Tool
o Managing backup configuration in HP Data Protector, Symantec Backup Exec & EMC Networker
o Handling RMAN backup integration for hot backup in HP Data Protector
o Managing Data Restore using HP Data Protector, Symantec Backup Exec & EMC Networker
o Tracking Data Centre Environments and deploying hardware in the Data Centre and maintaining all Unix, Linux & Windows Servers and Backup System
o Assessing the hosted hardware and services in the Data Centre
o Conducting System Performance Issue Analysis
o Reducing the downtime in case of system failure by relocating resources (DR Site)
o Co-ordinating with Database/System/Application/Storage/Network Administrators for solving Critical incidents
o Co-ordinating with various vendors for fault reporting (Data Centre Infrastructure)
o Maintaining all Data Centre Logs, Server Shutdown/Database Shutdown/Backup procedures, contingency plan etc. . and generate system performance reports of application availability, login failure report, etc.
• Demonstrated excellence in managing:
o HP Alpha Servers with True64 Operating System and Sybase Database
o HP Alpha Servers with Open VMS Operating System and Oracle Database
o Intel Based Servers with Windows Operating System and SQL Server Database
o HP PA-RISC & Itanium Servers with HP-UX Operating System and Oracle Database
o IBM AIX Portal Servers
o SUN Solaris Portal Servers
o Redhat and Oracle Enterprise Linux running on HP Blades (BL465c G7)
• Successfully installed & configured Data Protector for backup solutions using Data Protector 6.x & 7.x in HP-UX and Installation Servers on HP-UX, Linux and Windows
• Overviewed MSL & EML Tape Libraries (LTO3, LTO4 & LTO5)
• Worked on HP Open View (OVW, OVU & NNM) & BSM
Highlights:
• Validated the Port Operations Cargo Tonnage Data
• Prepared Cargo movement Statistical reports based on Customer requirements by using Business Objects Tool.
• Coordinated Ports Application Manifest & Document System Project implementation
Highlights
• Successfully implemented Computer Network System (LAN based System viz. Novell Netware)
• Deftly planned, studied and analysed the integrated software solutions viz. Accounts, Job Costing, Inventory, Personnel, Payroll, etc.
• Imparted training on maintenance of the Total System Network
Highlights
• Drafted the courseware for the software training
• Efficiently delivered training on software based packages
• Headed the general operations of the Computer Lab
Post Graduate Diploma in Computer Applications
M.Sc. Mathematics