Customer Sales Agent
Cathay Pacific Airways
Total years of experience :8 years, 0 Months
Jan 2012 - Present Cathay Pacific Airways, Hammersmith
Customer Sales Agent, Responsible for handling queries and reservations, making bookings and amendments, working with corporate clients, Use of Altea Reservation Desktop and also a part of the Sales and Marketing Action Planning group (SMAP),
Mar 08 - Dec 2011 DNATA/ Oman Air London Heathrow (LHR)
Passenger Service Agent, Responsible for Check-In passengers
Using SABRE Check-In systems, solve ticketing enquires, escorting PAX to departure gates, escorting YP and UM's, VIP's, assisting with boarding passengers at gates, maintaining all aviation security aspects and general admin and support to my work colleagues on a day to day basis.
Jan 08 - Mar 08 World Duty Free, London Heathrow (LHR)
Customer Service Leader, Cash handling, involving the sales of merchandise (Duty Free products), Customer service on shop floor providing face to face service of best choice and product, retrieving products from the basement warehouse and support to team members.
Nov 06 - Nov 07 Foot Locker UK - Slough
July - Sept 2005 Blue Carrot Corporate Catering - Hayes Middlesex
June 05-Sept 05 Opus Media
School Work Experience
Sept 2004 - Oct 2004 Chiron Uxbridge - Uxbridge, Middlesex
R+J Recruitment - Hayes, Middlesex