Head Of IT Department
GSLS, Kuwait (military subsidiary of LEONARDO, Italy)
Total years of experience :23 years, 10 Months
Highlights:
Design and build military grade data/voice network with critical remote connectivity.
Prompt upgrades in security and performance enhancements on network.
Key Responsibilities:
Plan, execute and maintain military grade network connecting to defense system and equipment support.
Administrate with the support team, mission critical physical and virtual datacenter and allied network gears.
Manage euro military standard network in compliance with ITIL framework.
In charge of IT department budgeting, infrastructure strategy, architecture, team development.
Plan, implement and manage the entire spectrum of IT operations catering to the precise needs of the organisation running mission critical business.
Articulate, implement and monitor IT policies and procedures for the company.
Revamp the in house and dedicated cloud IT infrastructure to effectively utilise the available resources for the business.
Administer the cloud based dedicated & virtual customer trading platform, payment gateway, portal as well as the local datacentre which run mission critical applications and services.
Formulate effective disaster recovery and business continuity platform for critical platforms.
Responsible for customer care and business desk with voice & data integration, CRM and DMS.
Accountable in establishing efficient IT infrastructure and automation, IT security, compliance and BCM.
Responsible for IT Budget, recruitments, team building and appraisal process, as head of the department.
• Support and Deliver 24X7 IT services
• Internal management of complete IT services, planning, budgeting and engagements, problem and change management for IT infrastructure.
• Offer consistent operational monitoring, correction and improvement of IT infrastructure.
• Accountable for vendor relationships and service contracts, IT policies and security.
• Technical responsibility would also comprise of data networking (routing, switching, wireless, WAN, etc.), Voice Networks, Cloud infrastructure, Microsoft infrastructure services (Active Directory, Exchange, etc.), Mobility, Infrastructure related to EUC, storage (SAN, NAS, etc.), & Virtual platforms.
• Responsible for the availability of critical services Microsoft Exchange, Active Directory, IIS, Storage Area Networking (EMC, NetApp), Data networking (Cisco), VMware vSphere, etc..
Responsibilities:
• Entirely accountable for the remote infrastructure management of one of the most prestigious telecom operator in American region, without local support.
• Portfolio includes server farms, production datacenter infrastructure, critical applications and services like messaging and monitoring
• DR planning, compliance and process audits.
Achievements:
• Within SLA on all operational responsibilities
• Won ‘Best performance team award’ for prime performance to clients.
• Successfully brought down attrition 2 percentage over the prior total
Responsibilities:
• Manage and execute the project in data centres which significantly reduced OPEX as well as the carbon footprint.
• Implement service documentation standards and dashboards and draft complete project plan for security operations centre. Manage the Malware administration for the entire live network.
• Manage Enterprise Operations, Messaging, Security and BCM teams
Achievements:
• Successfully attained nil or minimum attrition. Ensured an ideal situation of 99% system availability.
• Nominated for “Blue Monster” (Best Employee) Award.
• Planned and upgraded the messaging platform to MS Exchange 2010 with BES 5.0 with no downtime.
• Contributed significantly towards mergers and acquisitions for the company.
• Handled the complete administration, expansion and maintenance of Windows 2000 and 2003/UNIX based Enterprise Data Network with more than 3000 users in multi domain and cluster environment.
• Responsible for MS Exchange 2000/2003 Servers, ISA, Norton Antivirus Enterprise Servers, SMS and SUS and Veritas Enterprise Backup Solutions and system policy design Backup Solutions.
• Installation and support for BSCS Billing Software in Oracle 8 Database and WAP Integration.
• Completed the call centre system implementation and administration in both voice and data.
• Administration of Nortel Meridian Option 11 & 81, Siemens HiCom PABXs, VOIP Solutions in Nortel & Cisco, IVR, CTI, RACAL Voice Recording Modules and Right Fax Systems.
• Interfaced and co-ordinated for data and voice communications for domestic and international operations of the multi-billion dollar corporation.
Achievements:
• Received the Operational Excellence Award & achieved no revenue loss due to system outage.
• Handled the project to build the data network. Stellar role in consistently scaling of data and voice network on business demands. Looked into the complete build-up of contact centre (Data and Voice Networks). Responsible for IREG links of the company.
In depth study of IT industry strategy, policy, governance and crisis management. Team management and skill development
With a major in IT
Design and implementation of IT networks and gears