Area Manager
Alghanim Industries - Costa Coffee
مجموع سنوات الخبرة :20 years, 1 أشهر
Managed a portfolio of operational 28 stores across Kuwait market with a team of 141 members including SM, ASM, Barista Maestro, and Baristas.
- Providing coaching, developing talents, leading quarterly and yearly talent reviews was the top priority.
- Actively involved in supporting struggling stores to build Like for Like sales and transaction growth.
- In-store operational review and provides timely feedback to operations team and training team.
- Initiating key strategies for revenue enhancement.
- Involved in Budgeting, CAPEX, and Sales forecast preparations.
- Actively managing product forecasts - liaising with supply chain and sharing accurate product forecasts for existing ingredients, innovations, and LTO’s.
- Competitive gap analysis - Conducting gap analysis to study competitors across market & shares report to the marketing team, Costa international and Vice President.
- Implementing brand standards, standard operating procedures, adhering to the company policies and food safety guidelines in stores is a top priority.
- Conducting store managers biweekly and monthly business review provides insights and feedback for improvements.
- Supporting, Coaching, Developing, Setting achievable targets for my team.
- Recognize and Reward the team in stores for each success and achievement.
• As a senior area manager responsible for New store opening.
- Manage the opening process for new stores and renovation of existing locations in a manner consistent with standards and accordance with project timing.
- Review new store design pack & share feedback to the designers to ensure that the design meets as per the operational & brand standards.
- Plan the required manpower with the new store pipeline. Liaise with HR team for hiring requirements, conducting interviews, and selecting the right candidates.
- Manage to work with supply chain, distribution team, and facilities to plan order new store opening requirements.
- Sales acquisition - Involved in property strategies to select new sites to the defined channel, site study, sales forecast, agree and review all acquisitions.
- Plan and share new store opening activities with the marketing team, execute and make the opening remarkable and successful.
Highlight
• Opened 26 new Costa Coffee stores successfully In Kuwait.
Responsible for 8 to 12 stores with a team of 50 plus team members.
• Managing Costa coffee largest-volume store in Kuwait (Marina Crescent) operations of 220-seat facility, an average sales of over KD12000 per week.
• Responsible for maintaining sales development and profitability, LFL growth, meeting daily, monthly and quarterly budgets.
• Inspire, motivate and consistently developing team to achieve their full potentials, sales targets & promotional products targets.
• Drive and succeeded on new initiatives, local store marketing, aggressive samplings resulted in large transaction growth.
• Direct sales floor activities, assist customers and address customer concerns.
• Responsible for in store merchandising, inventory control, ordering, cash control, and maintenance.
• Responsible for achieving desired cost of goods sold.
• Train, coach and schedule team of fifteen.
• Qualified for train the trainer program, using providing positive feedback for employee development.
• Ensures each member of the team has personal development plan based on their SWOT and business objectives.
• Implemented enhanced customer journey and service excellence in various stores.
• Gained knowledge on coffee excellence and core coffee skills, latte art skills.
• Able to train and develop team on coffee excellence and providing great customer service.
• Ensures ongoing recognition and timely appreciation happening in store.
• Build customers loyalty towards brand by providing great coffee and service, impressing behaviors with high esteem, having enormous rapport with regular customers.
• Engage and Influence team on being passionate about customer service, showcasing coffee skills and suggesting products based on customer type.
Best store of the year award.
Recognized and awarded for consistent sales growth.
Recognized for record breaking sales continues 5 years.
Best PACE achievements award.
Large contribution on merchandise sales.
100% mystery shopper audit result.
Best score on Alghanim internal audit - no risk at store level.
Recognized on achieving highest coffee excellence standards.
• As an assistant store manager handled various category Costa Coffee stores across Kuwait market (Costa Al kout mall - Fahaheel, Costa Al bidda - Argan complex, Costa Dar al shifa hospital - Hawally, Costa - Kuwait international airport departure store)
• Reporting to area manager with the responsibility of assigned store.
• Joined Costa coffee in Kuwait as Barista maestro - responsible for delivering 100% brand standards over the shift.
• Train and develop new employees on coffee excellence, brand excellence and core coffee skills.
• Asian casual dining experience with Fusion food from an open kitchen with a Teppan Grill cooking dishes emanating from China, Japan, Thailand, Vietnam, Singapore & Korea.
• Responsible for the Customer Service & satisfaction, Improving sales, providing coaching and training to team, Stock taking, weekly inventory & warehouse ordering, Team members duty schedule, Daily team briefing & recognizing the best efforts, highlighting the areas of improvement required.
• Responsible for maintaining, organizing and preparing daily, weekly store and stock room cleaning schedules.
• Leading the shift smooth, speed of service achieved and excellent delivery of products.