Team Leader
The Chopra's
مجموع سنوات الخبرة :4 years, 3 أشهر
Work profile includes handling team of 16 members and rendering training regarding set procedures and policies of the company. Generating daily reports from in home software. Maintaining MIS and TAT report of the team. Leading, mentoring, coaching team members to ensure efficiency in product knowledge, process operations and meeting of individual and group targets. Identified low performers and helped them to improve through different grooming activities. Motivates high performance amongst team members.
A Competent professional of cross-functional experience of taking calls and solving the problems faced by the customers over the phone and resolving with in turnaround time with proper follow ups.
Passed B.com from CSJM Kanpur University in 2009 with 59%. Intermediate from St Paul's Gorakhpur in 2006 with 59%. High School from St, Thomas High School Khalilabad in 2004 with 58%.