Anis amraoui

• Managed daily hospitality operations and ensured smooth service delivery across all departments
• Supervised staff, coordinated schedules, delegated tasks, and monitored team performance
• Oversaw budgets, controlled operational costs, and managed resource allocation efficiently
• Implemented marketing and promotional strategies to improve customer engagement and business growth
• Ensured high levels of customer satisfaction by addressing guest needs and resolving complaints promptly
• Collaborated with external partners, vendors, and contractors to support operational efficiency

• Managed reservations and maintained accurate guest records
• Handled check-in/ check-out procedures, room assignments, and guest registration
• Responded to guest inquiries, provided service information, and resolved complaints
• Prepared and verified guest accounts, invoices, and daily financial reports
• Processed payments and ensured accuracy of cash handling and receipts
• Provided guests with clear information about facilities, services, and offerings
•
Welcomed
and assisted guests, ensuring a positive first impression
• Promoted and applied appropriate pricing aligned with hospitality standards
• Supported the development and pricing of restaurant menus and service offerings
• Coordinated event logistics to ensure smooth and efficient execution
• Monitored and managed inventory to maintain optimal stock levels

• Identified and analyzed evolving guest needs to enhance service delivery
• Lead team operations, managing staff and resources to ensure smooth overnight performance
• Handled crisis situations effectively, ensuring guest safety and operational continuity
• Conducted risk assessments and implemented security measures
• Delegated tasks efficiently and oversaw project execution to improve service quality

• Managed laundry operations and ensured compliance with quality standards
• Maintained room cleanliness, organization, and overall guest comfort
• Handled guest requests, feedback, and complaints professionally
• Inspected rooms, reported technical issues, and coordinated maintenance
• Controlled inventory and proper use of cleaning supplies
• Managed lost and found items with accurate documentation
• Supported staff scheduling, onboarding, and team coordination
If you want an even more compact version (4-5 bullets max), I can tighten it further.

• Handled inbound and outbound customer calls with professionalism and efficiency
• Responded to customer inquiries, providing accurate information and solutions
•
Assisted
with order processing, booking, and service requests
• Resolved complaints and escalated issues when necessary, ensuring customer satisfaction
• Maintained detailed records of interactions and transactions in the system
• Followed call scripts, guidelines, and company procedures to maintain service quality
• Collaborated with team members to meet performance targets and KPIs
• Supported marketing and promotional campaigns through outbound calls