Anisa Patel

• Investigate employer tax compliance (PAYE/National Insurance)
• Conduct audits, review returns, and identify misrepresentations
• Use analytical tools and evidence-based reporting for enforcement
• Manage complex financial cases and penalty processes
• Work toward structured targets and contribute to team recruitment

• Conduct compliance reviews, providing technical advice to customers and businesses
on areas such as Benefit in Kind (BIK), expenses, the Construction Industry Scheme
(CIS), and business policies related to tax.
• Auditing companies to ensure the correct taxes have been paid, which includes
analysing NI contributions, PAYE, expenses and spending, and working directly with
customers to understand their financial situations.
• Fostered Collaborative working relationships with colleagues to deepen tax
knowledge.
• Creating tax computations and assisting clients with related queries, including the
collection and analysis of large tax data sets. Demonstraing great attention to detail
and the ability to review figures and calculations to draw clear, concise conclusions,
having successfully brought in over £1.3million in tax yields/revenue in 14 months.
• Organising and chairing weekly meetings, presenting easily digestible tax updates to
help the team build tax capability knowledge, improve compliance skills, and
empower colleagues. Actively providing ongoing support for the team, invests in
colleagues capabilities, and fostering a respectful environment.
• Supporting colleagues in other directorates of HMRC at Alternate Dispute Resolutions
(ADR) and/or Tribunals, providing technical advice and assistance to customers and
colleagues.
• Held a portfolio role focused on raising awareness of cross-tax capability issues and
creating projects to increase awareness in various industries, such as football and the
Construction Industry Scheme.
• Contributed to the identification and management of risk within the risking team by
supporting caseworkers in reviewing and assessing risk levels at each stage of
activities. Established clear principles to avoid pursuing every customer through a full
compliance check due to resource constraints, focusing efforts on high-risk sectors.
Regular governance and case conferencing were implemented to assess customers at
each stage before making decisions. Identified the Construction sector as a key risk
area, leading to the initiation of case projects in this sector, resulting in over £12
million in yields/revenue for the department since 2023.
• Maintained up-to-date knowledge of current and emerging legislative changes.

• Created and managed SharePoint recruitment site used HMRC-wide
• Oversaw end-to-end onboarding process for contingent workers
• Produced reports for senior leadership and resourcing boards
• Ensured SLA compliance and streamlined HR admin procedures
• Supported wider HR initiatives and flagged financial discrepancies

• As an integral member of the Contingent Labour team, I provided end to end support
to recruiters and HR Business Partners to source skilled contractors to HMRC
ensuring all requirements progressed and completed.
• Dealing with high volume recruitment and providing regular reports to senior
stakeholders, highlighting key metrics and forcasts.
• Gained buy in from key stakeholders and senior leadership by creating and
implementing a SharePoint site to track and record recruitment and HR data.
Achieved positive feedbackand approval. The site is now widely used across the
company for reporting at resourcing forums and board meetings.
• Contributed to HR projects for streamlining processes and improving efficiency whilst
handling a mailbox and adhering to the 24 hour SLA ensuring all queries were
handled.
• Drove continuous improvement by identifiying inefficiencies and implementing
streamlined solutions.

• Conducted investigations into benefit claims and fraud prevention
• Analysed data to produce intelligence reports and training materials
• Maintained accuracy of internal records and improved reporting systems

• Possess sound knowledge of the tax credits and benefits system and applied this
legislation accurately to handle complex enquiries from customers whilst assessing
the legiticamy of customer claims via application screening.
• Bridged communications and processes with the leadership team to automate
repetitive tasks generating 8 hours per week in time savings.
• Ensuring adherence to the requirements of the Litigation and Settlement Strategy
(LSS) while considering relevant information from Self Assessment (SA) and
Corporation Tax (CT) returns, resolving enquiries in a timely and professional manner
to establish the customers Income Tax, NIC, or PAYE position and entitlement.
• Utilising technical knowledge via different systems and the ability to correctly apply
legislation which has resulted in the collection of over £220, 000 in yield/revenue for
the department.

• Processed executive expenses in line with policy
• Coordinated complex travel arrangements for senior staff
• Supported wider admin teams to maintain operational continuity