Group IT Manager
Skelmore Consulting Group
مجموع سنوات الخبرة :21 years, 8 أشهر
• Entrusted to lead and successfully completed numerous projects across 11 companies in the last 14 years.
• Leading strategy, analysis and delivery of IT projects in group.
• Managing a team of IT engineers, business analysts and support professionals.
• Working with the pre-opening planning teams (including GMs, executive leaders etc.) to assess and understand the business needs, define requirements and develop customised and strategically aligned solutions.
• IT advisory to the group and reporting to the CFO
• Was the lead and project manager for the successful implementation and delivery of software projects such as Salesforce, Microsoft Office 365, SAP, Micros, Fidelio Materials Control, ResPak, Sun Microsystems, Oasys HR system, Car rental ERP systems, access control systems, CCTV systems, VPN, Videoconference, CEGID retail software, footfall counter and Data Leakage Protection systems.
• Designed and setup infrastructure for over 10 new offices and businesses.
• Directed and managed the IT for multiple top Italian fine dining restaurants.
• Valued for ability to analyse client business requirements, articulate complex technical concepts during sales presentations, and communicate viable, client-focused solutions.
• Liaising with product vendors to research, evaluate, and rank potential software from international market.
• Negotiating contracts, including deliverables, pricing, and installation timelines acting as the interface between the business and technical teams
• Analysed current systems, processes and procedures to create a road map to guide improvements.
• Developed and presented improvement recommendations to business, conducted cost-benefit analyses, and regularly evaluated new industry concepts and supporting technology.
• Envision, implement, and drive annual strategic plan for Group’s information technology corporate functions and client services.
• Worked with Rackspace, Verio and GoDaddy for domain and hosting requirements.
• Responsible for recruitment of IT staff and development of the IT department.
• Responsible for planning IT budgets and purchases.
• Currently leading and managing the roll out and delivery of SAP Business One.
• Cultivating strong relationships with internal and external stakeholders, as well as with business partners and vendors
• Responsible for setting the IT policies and SOPs.
• Direct efforts of senior IT engineers; align individual expertise with project objectives; provide regular performance feedback to guide both team and individual improvements, and to facilitate exceptional customer service
• Established IT Business Agents within business units in response to corporate growth to serve as main point of contact for all technology-related issues; avoided extraneous personnel costs while significantly enhancing relationships with internal customers
• Develop and deliver presentations at client sites and industry trade shows
• Management of domains, websites and email servers.
• Successfully completed over 15 email migrations and rolled out Microsoft Office 365 at group level.
• Orchestrated strategic and administrative direction for Group’s Information Technology function, including support services, stakeholder expectations, training, and policy development.
Managed software applications support requirements for international clients in UAE, Saudi, Bahrain, Oman, Qatar and Jordan.
Strategic and administrative direction for Group’s Information Technology function, including support services, stakeholder expectations, training, and policy development.
Managed relationships with vendors, internal business leaders, and external clients.
Analysed current systems, developed improvement recommendations, conducted cost-benefit analyses, and regularly evaluated new industry concepts and supporting technology.
Valued for ability to analyse client business requirements, articulate complex technical concepts during sales presentations, and communicate viable, client-focused solutions.
Installed, configured, and maintained Windows 2000, Windows XP, Windows Server 2000, and Windows Server 2003 systems; configured and managed active directory.
Managed anti-virus efforts via Symantec, Kaspersky, and Trend Micro.
Conducted weekly data backups, designed client websites, responded to customer support needs, provided remote assistance, and managed domain and email services.
Trained new employees regarding software capabilities and optimization.