Head
NPR FINANCE LTD
Total years of experience :17 years, 0 Months
-Selection of Branch and finalization.
-Hiring of relevant department staff.
-Monitoring and supervision of Sales,
Collections, Admin, Operations, Customer
Visit and legal.
-MIS reporting for cluster.
-Focus on quality sourcing, compliance & audit.
Profile:, Sales, Collections, Operations & Admin Location:Amtala West Bengal
* Responsible for collection efficiency and cost of collections for the assigned area.
* Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
* Review account allocations and collections targets by bucket to agencies/ in house team
Was rates as Key Performer for the financial year ended 31, March 2014
* Achieved TPP Target by 194% by 1
st
Quarter, CASA targets halfway through by 1
st
Q
* Worked on various initiative at the Cluster Level to ensure better operational processes &
mitigating risk associated with them such as Account Opening form screening as per KYC/AML.
* Won Pan-India Contest in TPP insurance
Salary Accounts- Retail Liabilities Group-Sales (Assistant Manager-II)
Worked in the capacity of Branch Operation Manager for a year half and moved,
to Corporate Salary Relationship Manager
Customer contact center/Insurance and Transaction processing)
(5 YEARS 1
MONTH) Description: Team leader for 25 Fla’s taking care of inbound customer care operations in
Gurgaon Haryana.
Places worked: Hyderabad, Gurgaon, Orissa, Patna, Kolkata, Burdwan, Goa & Pune.
Expertise: Sales, Operations, Admin, Audit, Compliance, Customer Service & Team handling.
Team Handling: Over 12 years
in
in