Service Coordinator
First Video Communications
Total des années d'expérience :14 years, 10 Mois
Extracting weekly pending reports and updating with current status
Processing the service orders to Polycom on a daily basis
Completing the cycle from purchase orders to Invoicing
Issuing Service certificates for all units sold with support
Issued purchase orders as per requisition received from different Branches, reporting to the Purchase In-charge and Chairman
Coordinated and ensured timely delivery of materials from the Suppliers to meet customer requirements
Liaised between Branches throughout UAE for their stationery requirements
Responsible for maintaining, updating all sales and purchase reports for forecasting and cost tracking
Received and recorded incoming mails including drawings and distributed to the respective departments
Performed administrative duties like preparing correspondence as dictated, including mailing/faxing and filing.
Assisted Department Manager’s in the absence of Secretary
Maintained project files as per Company procedures in hard and soft copies
Updated files, properly labeled and registered for easy retrieval and archiving
Maintained files of as-built documents/drawings in hard and soft copies, including drawing registers and photo files for easy back tracking
Assisted and coordinated with various Line Managers/Departments for necessary approvals
Updated Reports on Oracle
Prepared, verified quotations and dispatched accordingly
Updated Technical Reports, regular follow-up with Supplier for registered invoices
Prepared job allocation cost for petty cash invoices and LPO invoices
Updated ‘Availability of stores’ in excel/ oracle sheet
Prepared MRM Reports, Internal Audit Schedule and reports to ensure all procedures were documented
Carried out internal quality audits in order to determine the level of compliance with established procedures
Coordinated with other Departments to ensure preparation of ’Quality Management Procedures’, ‘Company Service Procedures’ and ‘Service Delivery Procedures’ in order to document the quality systems and compliance therewith
Arranged and prepared Quality Awareness Training
Administration and Record Management
Handled a busy switchboard
Call tracking and records management
Recorded and distributed messages/mails/faxes/courier to respective departments and employees
Updated phone directory and extension list on regular basis
Assisted guests and visitors
SSC