أنجي حرب

• Collected and verified data from 150+ households for community needs
assessments.
• Ensured accuracy, confidentiality, and compliance with ACTED protocols.
• Recorded and reported data using Excel and KOBO, supporting automated
reporting workflows.
• Coordinated with field supervisors and community members to achieve 100%
target coverage.

• Organized and facilitated engaging events, webinars, and comprehensive staff training programs to foster professional development.
• Oversaw customer service operations, implementing strategies that improved service quality and customer satisfaction metrics.
• Developed and nurtured strategic partnerships with agencies and universities, enhancing collaboration and resource sharing.
• Streamlined administrative processes to support HR functions, ensuring efficient onboarding and employee engagement initiatives.
• Leveraged strong communication skills to advocate for employee needs and foster a positive workplace culture.
• Utilized data-driven insights to enhance training effectiveness and partnership outcomes, driving organizational success.

• Managed full-cycle recruitment, interviewing and hiring 50+ employees.
• Designed training programs that improved employee productivity by 15%.
• Implemented HR policies aligned with business goals, reducing compliance issues
by 10%.
• Oversaw HR operations to streamline efficiency and service delivery.

• Coordinated company events, staff trainings, and webinars, increasing
participation by 30%.
• Built and maintained strategic partnerships with 5+ universities and agencies to
expand recruitment and collaboration channels.
• Managed customer service team operations, improving satisfaction scores by 15%
through workflow optimization and training.
• Implemented CRM and workflow automation using WordPress (Groundhogg) to
track participants, feedback, and follow-ups efficiently.

• Spearheaded onboarding and offboarding processes, ensuring adherence to HR policies and enhancing employee experience.
• Conducted thorough CV screening and facilitated initial interviews, identifying top talent and streamlining recruitment efforts.
• Addressed HR inquiries promptly, fostering positive employee relations and contributing to a supportive workplace culture.
• Collaborated with cross-functional teams to improve HR initiatives and enhance overall organizational effectiveness.
• Developed training materials for webinars, enhancing employee engagement and knowledge sharing.
• Managed partnerships with external vendors, optimizing HR service delivery and customer satisfaction.

• Conducted CV screening and first-round interviews.
• Managed onboarding/offboarding processes in line with policy.
• Supported employee relations and resolved HR inquiries.

• Facilitated recruitment processes by efficiently scheduling interviews and coordinating with candidates, enhancing the overall candidate experience.
• Collaborated with HR managers to assess candidate qualifications, contributing to informed hiring decisions and improving team dynamics.
• Streamlined communication between candidates and hiring teams, ensuring timely updates and feedback throughout the recruitment cycle.
• Engaged in talent acquisition strategies, utilizing social media and job boards to attract top talent and expand the candidate pool.
• Developed strong partnerships with internal stakeholders to align HR initiatives with organizational goals, fostering a collaborative work environment.
• Supported onboarding processes, ensuring a smooth transition for new hires and enhancing employee retention rates.

• Scheduled interviews and assisted recruitment coordination.
• Supported HR managers with candidate evaluation and reporting.

• Supported child protection programs, building strong community relations.
• Ensured adherence to safeguarding policies, reporting incidents proactively.

• Managed client relationships, executing successful sales strategies.
• Developed and led digital marketing campaigns across Instagram and Facebook.

• Oversaw inventory management and customer support staff.
• Handled financial transactions accurately, maintaining exceptional customer
service standards.