Customer Service Representative
Squaresoft Technology Est.
Total des années d'expérience :3 years, 3 Mois
With three years of experience as a customer service representative. As a customer support representative for our I-gaming platform, I promptly address player concerns via chats, emails, and calls. I work closely with cross-functional teams to enhance our customer service strategies, ensuring seamless processes and procedures. When handling customer complaints, my approach is empathetic and professional, aiming to resolve issues to the player's satisfaction. I meticulously maintain records of all interactions and feedback to improve our services continuously. Additionally, I take pride in mentoring and coaching junior team members, fostering growth and excellence within our support team.
With three years of experience as a customer service representative. As a customer support representative for our I-gaming platform, I promptly address player concerns via chats, emails, and calls. I work closely with cross-functional teams to enhance our customer service strategies, ensuring seamless processes and procedures. When handling customer complaints, my approach is empathetic and professional, aiming to resolve issues to the player's satisfaction. I meticulously maintain records of all interactions and feedback to improve our services continuously. Additionally, I take pride in mentoring and coaching junior team members, fostering growth and excellence within our support team.
With three years of experience as a customer service representative. As a customer support representative for Amazon customers, I promptly address customer concerns via chats, emails, and calls. I work closely with cross-functional teams to enhance our customer service strategies, ensuring seamless processes and procedures. When handling customer complaints, my approach is empathetic and professional, aiming to resolve issues to the player's satisfaction. I meticulously maintain records of all interactions and feedback to improve our services continuously.
During my studies, I completed a project titled "IOT Based Health Band," where I developed a wearable health device using IoT technology to monitor vital signs. I actively participated in organizing tech events, workshops, and seminars, honing my leadership and teamwork skills.