Key Account Manager
Solutions Middle East
Total years of experience :16 years, 4 Months
• Manage 30 enterprise accounts across BFSI, Health Care, Hospitality, Retail, Aviation sectors & Conglomerates
• Business Continuity, Virtualisation, Mobility Solution Consulting; Client Presentations & Demonstrations
• Business Development - mine existing accounts, acquire new accounts & formulate sector specific strategies
• Customer Relationship & Vendor Management; Channel Development & Management Strategies
• Mentor interns from BITS Pilani Dubai Campus for consultative sales
Achievements:
• Early confirmation (in three months) based on excellent performance (probation period was of six months)
• Appreciated by Clients for resolving their business problems, exceptional responsiveness & coordination
• Awarded by MD & VP for being highest number of product certificate bearer among all the employees ever
• Topped the training program (in a batch containing 9 IIM graduates) along with regular business assignments
Business Research on manufacturing companies- To be published in international journals
Objectives:
• Analyze relation between investments & innovation in manufacturing companies
• Analyze Corporate & IT strategies and alignment between them in these companies
Responsibilities:
• Conducted field investigation & interviewed top management of around 50+ manufacturing companies
• Studied and analysed IT and corporate strategies of companies and alignment between them
• Interacted with & did concept selling to top management (MD, CEO, CIO, CFO, VP) of 400+ companies
• Did data analysis, hypothesis formulation and testing for first phase of research using various data analysis techniques through SPSS & MS Excel
Achievements:
• Depth of the research and quality of work was highly appreciated by my mentor, Deputy MD and MD
• Secured highest ratings among all the members of team
• Worked on multiple BSS/OSS projects for Telecom giants - QUALCOMM, VERIZON & NEUSTAR
• Provided technology consulting, R&D, design and implementation of Proof of concepts (PoCs)
• BPM & Data Analysis: Analyzed customer transactions and identified client specific trends using Excel & SPSS
• Benchmarking & Predictive analysis: Did Impact Analysis of various billing models on client profitability
• Managed entire SDLC, Requirement Gathering - Elicitation, Analysis and Client Communication
• Translation of Business & functional requirements to use cases, system designs, data models;Project Planning
• Project Management: Single-handedly managed “Revenue Assurance & Data Analysis” project - USD 2 million
• New product Ideation, customer segmentation, product/project delivery, Business Analysis and Development
• Designed & implemented 6 web based applications - Telecom & mobile VAS/CRM domains (USD 50 million)
• Mentor new & existing members in organization on existing and upcoming technological & business changes
Achievements:
• Appreciated by Client for resolving issue saving around USD 80000 within 1.5 hrs
• Won Star Award (thrice), several appreciations from DOE, client, manager for quality work & task ownership
• Won appreciation from Vice President (Engineering) for taking initiatives & showing resourcefulness in R&D
• Secured position in topmost band (2%) of employees in yearly appraisals during whole tenure with company
• Topped training program of company in a batch of 90+ employees, working simultaneously on client project
• Promoted to R&D division as a fresher within six months of joining the company
Awards & Honors: • Rank among top 50 students in a batch of 464 students • Secured Pre Placement Offer (PPO) from TCS (Janus – Leadership Program for BPO Strategy Division) - 2012 • Winner of Ad-Honorem – a National level cross border M&A event organized by FMS Delhi (Strategy & finance based) • First Runners up Campus Finals TATA Administrative Services- TATA Business Leadership Awards 2012 • National Finalist - Citibank Award for Excellence in Finance 2011 (out of 800 teams) • Scored 70% in Bloomberg Assessment Test 2011– test of business and financial acumen (Scored 100% in Verbal Ability) • Scored 99.34 percentile in CAT 2009 (competitive exam conducted by IIMs) , 99 percentile in XAT 2010 (competitive exam conducted by XLRI) and 98.62 percentile in FMS 2010 • National Finalist in TCS Janus Challenge 2011 – competition based on strategy formulation for TCS • Attained status of Challenger - Innovative Ideators Challenge 2011 - a strategy formulation based competition • National Finalist - Entrepid- Online Business Strategy Simulation Game -2011 • National Finalist - Finance League 2011 • National Finalist of "BANKENSTEIN"- A Banking Simulation Game organized by Citibank & FMS Delhi 2011 • National Finalist - Indovation - a competition conducted by Aircel & FMS Delhi - 2011 (Marketing event) • Winner - HRicane – intra-institute level competition organized by HR club, IIM Indore, 2011 Positions of Responsibility: • Coordinator, Management Fest 2011 Participation Vertical and Cultural Fest 2012 Participation & Hospitality Vertical - 200% rise in revenue (INR 2.5 Lacs) &100% increase in participation - International participation & artists • Core Member, Pragat-i, Social Sensitivity Cell - Initiated career counseling for underprivileged students - Consulting to NGOs to improve their funding and visibility • Core Member, Anvesh 2012 • Core Member, Indore Marathon 2010 Operations
Awards and Honors: • Secured Batch Rank 5 & Department Rank 2 • Secured Graduate Aptitude Test in Engineering 2006 (conducted by IITs) with approximately 96.75 percentile • Led a team of 5 members in Microsoft Academic Competition (International Level competition), 2006 • Winner (member) of inter-institute football tournament, 2005 • Semi-finalist in national level Quiz organized by IEEE in Acies 2005 • Winner paper presentation competitions on Neural Networks (2005) and Biometrics (2006) Internship: • Aditya Birla Group - Grasim Industries: Studied of resource management processes and implemented an system for their automation. My performance was highly appreciated and rated as excellent by Deputy General Manager, HR manager and IT manager. Led a team of 5 members in this project. Internship Project: Process Automation, Resource tracking, & reporting System • Automation of complete material management process from procurement to delivery • Employee management system – System to manage and generate report related to hiring of employees, their tenure details, engagements & utilization in various projects within organization Position of responsibilities: • Held position of Student Placement Coordinator , 2006 • Held positions of Treasurer and Executive Member of Computer Science & Engineering Society : Managing and raising Funds for society, budgeting and planning of all the activities of society • Event Coordinator - Tech fest committee (Literary activities) , 2006
• Secured 3rd Rank in Class • Secured distinction in English, Mathematics, Physics & Chemistry • Winner team (member) in intra-school Cricket tournament • Winner English essay writing competition • House Captain of 1 house (out of 4 houses)
• Secured merit position in state merit list. • State Government and UDS awarded scholarships for twp years (2000 and 2001) • Secured Rank 2 • Winner team (member) in intra-school Football tournament • Winner team (member) in intra-school Cricket tournament