Assistant Manager - Operations
Zomato
Total years of experience :10 years, 0 Months
Role -
- Implemented L&D process, incentive program, and career advancement initiatives to identify, coach, and support high
performers
- Gamified sales incentives, decreased monthly burn by 25% and 10% increment in restaurants acquisition
- Streamlined business outreach and re-engagement of lost restaurants in coordination with the Marketing department
- Consistently meet or exceed gross profit goals
- Planning and executing new city launch keeping expense to minimum.
- Monitor sales managers productivity and optimize procedures to reduce cost.
Achievements -
- Launched DIY platform for on-boarding restaurants
- Increased monthly restaurants acquisition rate by 10%
- Structured & designed in-house acquisition app for sales managers (direct impact on bandwidth which was utilized in doing documentation)
- Moved entire sales management system into salesforce resulting in automation & micro-management of leads
- Zomato delivered ~3m order for the first time in Aug'17 - Played key role via restaurants acquisition
- Through competition intelligence brought supply parity in many low share localities across India
- Launched baby care program for new onboarded restaurants which resulted in contributing to
2.88% of overall volume monthly
- Launched on-boarding packages to provide a seamless onboarding experience to our restaurant partners
- Analyse statistical data and reports to ascertain trends in performance, resulting in maximum effective and efficient use of logistical resources
- Working with sales, marketing and logistics team to improve forecasting accuracy through a robust planning cycle
- Improve organizational effectiveness through the deployment of solutions to enhance leadership, improve productivity, and drive a performance culture
- Use insights from HR data and HR Analytics to track progress in the quality and depth of our talent to develop insights and make
recommendations
- Framing tech solutions for internal reporting tools
- Collect and analyze data from various systems to prepare monthly financial reports for online ordering
- Collaborate with cross functional teams to prevent and resolve deductions/customer claims
- Effectively evaluate market trends by utilizing market and property specific reports, both future and historical
- Managing the outsourcing company “Desicrew”, responsible for updating content in online ordering app
- Preparing & presenting the sign-up to live report of restaurants with cross functional Managers
- Maintaining a high standard of restaurant content on Online Ordering App
- Keep the site/app clean of spam or fake content - conduct checks on content and contributors to ensure all is original and authentic
- Data analysis of products in Google Shopping Express \[GSX\] using
internal Google tool.
- Creating the weekly reports for all merchants to show profitability in
GSX.