Ankur Singh

• Spearheaded a team of 600+ personnel overseeing all aspects of hotel operations, ensuring top-tier guest services
and facility management.
• Successfully managed multiple projects cumulatively valued at over 50 lakh(approx).
• Generated financial reports and controlled P&L, sustaining profitability and cutting cost by 7 % without
compromising the quality of service.
• Implemented a comprehensive training program that improved guest satisfaction score by 15% within first year.

• Overseen the daily operations of the front desk, housekeeping and reservation department to ensure guest
satisfaction and operational efficiency
• Monitored and managed room inventory and pricing strategies leading to a 73% average occupancy rate.
• Manages executive office projects by directing staff anf monitoring progress as required.
• Resolve guest, supervisor and employee conflicts.

• Handle various State Banquets of honorable Prime minister, finance minister and their counter parts from various
countries.
• Led a team of 30 staff in a high volume restaurant, improving team efficiency by 30% through enhanced training and
workflow optimization.
• Developed and implemented a new seasonal menu, resulting the increase in cutomer flow and 15% rise on ticket size.
• Managed invantory and reduce waste, saving the 80, 000 inr monthly while maintaining quality standards.
• Negotiated with suppliers
• Implemented a food safety program that led to a 100% pass rate in health inspections over four consecutive years.
• Collaborated with front house manager to improve the dinning experience.

• Led a team of 280+ staff, implementing stringent housekeeping standards that improved guestroom
cleanliness.
• Conducted daily inspections of guestrooms, public spaces and employee areas, increasing overall guest
satisfaction score.
• Optimized labour productivity, reducing overtime while maintaining excepional service quality.
• Led cross- departmental communication efforts, resulting a faster response to guest enquiries and
maintainence issues.
• Established a continous training program for new room attendants, elevating the average inspection pass
rate to 90%

• Managed 180 rooms of the athletes from various countries
• Make sure they get the proper services round the clock
• Established a training module for staff to contact athletes of various countries.
• Ensure the availablity of players proper meal on time

• Cordinated with housekeeping department to maximise the availability of the rooms.
• Greets the VIP guests of the hotel, and manage their special service/needs.
• Handle guest complaints and other related problems.
• Assist reception, bussiness centre, cashier, concierge and bell captain when they are busy.

• Make sure all the departments run smoothly and effectively.
• Arrange staff on the job training.
• Handling guest complaints
• Arrange guest complaints as well as suggestions with utmost importance.
Key Achievements
• Enhance the occupancy average percentage.
• Increased guest satisfaction.
• Streamlined inventory management.
• Handling various state banquets.