أنمار الحقيل

Front Office Engineer — monitor and maintain company network infrastructure including routers, switches, OSPF interfaces and IP cameras.

Perform proactive (pre-active) network surveillance to detect outages and performance issues before customers are impacted.

Troubleshoot network and camera failures; execute command-line tests and lightweight scripts to diagnose and remediate faults.

Power cycle and manage IP configuration for cameras and network devices (add/remove IPs, enable/disable interfaces).

Provided IT support to Ministry of Health (MOH) employees, handling an average of 50 calls and support tickets per
week.
Supervised field technicians, monitoring their work progress and ensuring timely resolution of issues.
Used ManageEngine Endpoint Central MSP to remotely access user devices, troubleshoot PCs and printers, deploy
software, and push system updates.
Managed IT requests through Service Desk Management (SDM), including ticket creation, categorization, and escalation
according to SLA policies.

Provided technical support to all employees, ensuring high-quality assistance with computer systems.
Updated BIOS using device serial numbers via official vendor platforms (e.g., Dell Support).
Diagnosed and resolved hardware issues, including faulty batteries and hard drives.
Participated in a local project utilizing Microsoft Intune to deploy updates and remotely troubleshoot company devices.