Senior Project Manager
Bayt.com
مجموع سنوات الخبرة :11 years, 2 أشهر
Client & Project Management:
• Managed top clients in Middle East/ Europe/ US/ Canada/UK/India/Hong Kong/Australia:
Corporates: Nestle Purina, AT&T, McKenzie, Barclays, T-Mobile, KPMG, Professional Diversity
Network, Devex, Diversity in Ed, GateHouse Media, Blue Goose, Jake's Finer Foods, Beta Gamma Sigma, Aero Crew Solutions, Community Business, International School Services
Universities: American Public University System, University of Marlyand University, Khalifa University, Masdar Institute & Petroleum Institute, Dubai International Academic City, Emirates Foundation, RCYCI Group of Colleges
• Relentless focus on customer experience & satisfaction: Drive repeat business from > 70% clients
• E2E Project Management for first-ever country-wide online Job Fairs for Bayt for UAE, Egypt and Saudi Arabia
• E2E Client & Project Management for first-ever University projects for UAE & Saudi Arabia - Khalifa University, Masdar Institute & Petroleum Institute. RCYCI Group of Colleges
• Managed a team of 7-10 people: operations, technical & design resources to deliver best-in-class online Fairs. Lead multiple types of online Fairs - Trade, Job, Career, Education EXPO, Product Launch etc.
• 3 times faster decision making through best-in-class analytics: Launched self-serve analytics dashboard across clients Sales & Marketing Management:
• Market segmentation/targeting, Sales pitch and conversion (UAE & global clients)
• Lead E2E marketing for country-wide Bayt online job Fairs & university projects - through social media/ emailers/ direct calls.
• Achieved best-ever event metrics: 40000+ registrations, 1000+ vacancies and 100+ Employers
• Exceeded presales target by 200% - won Top Performer Marketing Award for Q1 2017
Client: Jobs Abu Dhabi, Abu Dhabi Systems & Information Center Project Management:
• Lead Project for web/mobile facelift, mobile application launch: The Project won the client the prestigious .GOV Award (Best Government mobile application of the year)
• Lead Government Entities Reengagement Project: The Project won the client the prestigious .GOV Award (Best G2C Service of the year) Operations Management:
• CRM Operations Manager: 99% quality of service (within SLA)
• Launched Analytics & reporting capability: reporting TAT reduced by 20%
• Awarded for best-in-class Operations management- Jobs Abu Dhabi virtual fair
• Lead Job Recruitment Event ‘Tawdheef’: Drive 500+ new customer acquisitions for bayt.com.
• Drive market assessment (3000+ websites) for Application Tracking System: identify market for Talentera (Bayt.com ATS)
Operations Management:
• Incident and Problem Management, Communications Leader for driving best-in-class communications to clients
• Achieved highest-ever Customer Satisfaction score (4.5/5), standardized communication templates across customers Continuous Service Improvement:
• Apply industry best practice (ITIL framework) for Operational excellence, launched application-wise tracking
• Achieved 2 times faster issue resolution, achieved 98%+ SLA compliance consistently
Pursued Global MBA from Dubai, Sydney and Singapore with Grade A