Anmol Gudageri

• Delivered 144% business growth, increasing portfolio revenue from AED 150M to AED 400M within four quarters by establishing and scaling strategic
banking partnerships with Mashreq Bank (Neo Pay) and Network International.
• Generated AED 400M in GMV by managing strategic relationships with global brands including Michael Kors, Level Shoes, and KFC, as well as
government entities such as Dubai RTA and Dubai Police.
• Scaled Amazon Indias Pay on Delivery ecosystem, increasing monthly transaction volumes from AED 400M to AED 500M+ (+34%) through merchant
expansion and payment adoption initiatives.
• Spearheaded process optimization initiatives that streamlined operational workflows, reduced transaction turnaround times, and improved overall
business performance.
• Improved payment operations and customer experience by driving collaboration across technical, commercial, and support functions to enhance
processing efficiency and service delivery.

• Directed commercial growth strategies and retention efforts for a high volume portfolio of 150+ merchant accounts. Amplified payment gateway
processing volumes to drive revenue.
• Analyzed and fixed technical transaction drop offs to improve user experience. Boosted wallet share by leveraging digital fintech products.
• Enhanced portfolio GMV tenfold (from AED 0.8M to AED 8M) in 4 quarters by fostering aggressive account expansion across 150+ midmarket payment
gateway accounts via structured high growth merchant strategies.
• Restored and maintained 100+ churned merchants by utilizing proactive engagement frameworks while analyzing and addressing root causes of
settlement or technical failures.
• Increased merchant wallet share and net revenue retention by methodically pinpointing and capturing lucrative upsell and cross sell opportunities within
a diverse array of digital payment and fintech offerings.

• Drove end to end operations and service delivery for 6 enterprise healthcare accounts, ensuring 99%+ operational accuracy and consistent client
satisfaction across multisite networks.
• Strengthened relationships with key stakeholders across hospital groups, driving high client retention through proactive account management, dedicated
support, and timely issue resolution.
• Oversaw billing, logistics, and database management activities, maintaining data integrity and ensuring seamless execution of high volume transactions
and fulfilment processes.
• Collaborated with cross functional teams to enhance service delivery, improve operational compliance, and support long term account growth and
retention

• Led regional B2B sales and market expansion across Bengaluru, onboarding 650+ high volume merchants within 20 months and securing strategic
partnerships with leading retail brands, including Jockey and Marie Claire.
• Maintained a 95% merchant retention rate by implementing proactive account management frameworks, strengthening client relationships, and
enhancing customer success outcomes.
• Reduced portfolio churn to below 5% through data driven account health monitoring, risk identification, and cross functional issue resolution initiatives.
• Collaborated with Product, Operations, and Support teams to improve merchant experience, streamline onboarding and support processes, and drive
sustainable portfolio growth.
• Oversaw a high value merchant portfolio, identifying cross sell and upsell opportunities to increase payment volumes, merchant engagement, and long
term revenue contribution