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Anmol Malikawan, Virtual Account Manager

Anmol Malikawan

Virtual Account Manager·CallCafe

Pakistan

High school or equivalent, general sciences

Work experience

Total years of experience: 1 years, 5 months

Virtual Account Manager

January 2025 - May 2026

CallCafe

Karachi, Pakistan

January 2025 - May 2026

I handled customer issues, inquiries, and orders for UK-based customers.
Company industry:
Call Centers & Customer Care Outsourcing

CSR Team Lead

January 2025 - May 2026

Callcafe

Karachi, Pakistan

January 2025 - May 2026

Inbound
International Customer Service Representative (Inbound) — led a team of CSR agents,
monitored performance, and ensured service quality standards were met.
Company industry:
Catering, Food Service, & Restaurant

CSR Team Lead

January 2025 - May 2026

Call Cafe

Karachi, Pakistan

January 2025 - May 2026

Inbound
International Customer Service Representative (Inbound) — led a team of CSR agents,
monitored performance, and ensured service quality standards were met.
Company industry:
Catering, Food Service, & Restaurant

Virtual Account Manager

May 2025 - January 2026

Call Cafe

Karachi, Pakistan

May 2025 - January 2026

I handled customer issues, inquiries, and orders for UK-based customers.
Company industry:
Catering, Food Service, & Restaurant

Education

E Complex College of Arts & Sciences

February 2023

February 2023

High school or equivalent, general sciences

Pakistan

Elonera School System

May 2021

May 2021

High school or equivalent, Computer Science

Pakistan

Skills

MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PHOTOGRAPHY
Intermediate
PHOTOGRAPHY
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
VIDEO EDITING
Intermediate
VIDEO EDITING
Intermediate
WRITING
Intermediate
WRITING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ACTIVE LISTENING
Intermediate
ACTIVE LISTENING
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate

Languages

English
Expert
Urdu
Expert
Punjabi
Expert

Hobbies

  • music/cooking
  • debating
  • Traveling
  • Gaming