Iraq Support Supervisor
Falcon Express
مجموع سنوات الخبرة :9 years, 6 أشهر
•Supervise Customer Service and Billing team in Dubai to ensure staff carries out assigned responsibilities.
•Ensure that Daily, Weekly and Monthly reports are completed on time.
•Ensure that Iraq SOP is adhered to by all Iraq locations.
•Resolve service and billing issues with FedEx.
•Ensure that all Iraq locations have performed required reports including manifest, delivery and data transfers.
•Conduct standard GSP training.
•Coach customer service and billing team to minimize FedEx denials and maximize profit for Falcon Express.
•Monitor service performance level and take note of service failures to avoid happening in the future.
•Prepare Claims letter and request an approval for service failure.
•Provide support to all Iraq office locations.
•Reply to customer inquiries and provide full assistance.
•Perform administrative duties as maybe assigned by General Manager
•Report to General Manager for the daily, weekly and monthly performance of Iraq FedEx team.
•Assist the office locations with their inquiries and concerns with Iraq shipments.
•Reply to customer inquiries and provide full assistance.
•Operate COSMOS (FedEx system) for tracking and traces.
•Handle RPI (Reverse Pick Up), IIA (Billing) and CLAIMS traces/issues.
•Prepare monthly Outbound Report.
•Prepare Net Service Level Performance report and provide the reasons for failure.
•Ensure Outbound Pre alert reports from office locations have been sent timely.
•Ensure that all office location scan files are uploaded in the system on timely manner.
•Apply proof of delivery scan is reflected in the system.
•Ensure that manifest scan is applied in all shipments collected on that day.
•Attend to Client’s various inquiries and requirements.
•Monitor and acknowledging arrival of Client’s vehicles for servicing.
•Advise Clients of preventive maintenance schedule from time to time.
•Properly schedule and confirm maintenance/repair services, appointments.
•Timely issuance of Certificate of Registration and Official Receipt for newly purchased vehicles.
•Assist Service Advisor in releasing Client’s vehicles.
•Assist Client in registration/renewal with concerned government agency.
•Record service history into Dealer Management System.
•Report Client’s service and after-service concerns.
1999-2003 Bachelor of Science in Business Administration Major in Business Management GRADUATED WITH HONORS from DE LA SALLE UNIVERSITY Dasmariñas, Cavite Philippines