Iraq Support Supervisor
Falcon Express
مجموع سنوات الخبرة :10 years, 0 أشهر
•Supervise Customer Service and Billing team in Dubai to ensure staff carries out assigned responsibilities.
•Ensure that Daily, Weekly and Monthly reports are completed on time.
•Ensure that Iraq SOP is adhered to by all Iraq locations.
•Resolve service and billing issues with FedEx.
•Ensure that all Iraq locations have performed required reports including manifest, delivery and data transfers.
•Conduct standard GSP training.
•Coach customer service and billing team to minimize FedEx denials and maximize profit for FEIL.
•Monitor service performance level and take note of service failures to avoid happening in the future.
•Prepare Claims letter and approval for service failure.
•Provide support to all Iraq locations.
•Reply to customer inquiries and provide full assistance.
•Perform administrative duties as maybe assigned by General Manager
•Report to General Manager for the daily, weekly and monthly performance of Iraq FedEx team.
•Assist the bases with their inquiries and concerns with Iraq shipments.
•Reply to customer inquiries and provide full assistance.
•Operate COSMOS for tracking and traces.
•Handle RPI (Reverse Pick Up), IIA and CLAIMS traces.
•Prepare monthly Outbound Report.
•Prepare NSL report and reasons of failure report.
•Ensure Outbound Pre alert report from the bases has been sent timely.
•Ensure that bases’ scan files are uploaded in the system
•Apply POD scan in the system
•Monitor movement of CGAP shipments
•Ensure POD and MDE scans applied in CGAP shipments
•Attend to Client’s various inquiries and requirements. \n•Monitor and acknowledge arrival of Client’s vehicles for servicing. \n•Advise Clients of preventive maintenance schedule from time to time. \n•Properly schedule and confirm maintenance/repair services, appointments. \n•Timely issuance of Certificate of Registration and Official Receipt for newly purchased vehicles. \n•Assist Service Advisor in releasing Client’s vehicles. \n•Assist Client in registration/renewal with concerned government agency. \n•Record service history into Dealer Management System. \n•Report Client’s service and after-service concerns.
•Attend to Customer’s inquiries \n•Sort and file bank statements \n•Assist Client in opening new bank accounts. \n•Update the time deposit transactions.
SY 2001-2003 Academic Scholar and Dean’s Lister March 2003 Graduated with Honor - Honorable Mention