Business Development Manager
MedSites
Total des années d'expérience :11 years, 1 Mois
Helping Guests in resolving their queries
. Furnish guests on information about Sharm El Sheikh
. Plan and coordinate the provision of friendly, efficient services to guests
. Coordinate and supervise all activities for guests
. Assist with check-in \ check-out of Guests
. Greet Guests upon arrival
. Provide feedback from Guests to Quality Manager for action needed
. Assist with translations (information: guest directory : menus etc.) as required
. Check rooms prior arrival
.Respond to inquiries by phone and in person, providing complete details of all Hotel aspects
. Assist in the operation of all front Office departments
. Update the information about the GCC (Guests comment cards)
. Provide Guests surveys to QM
. Check internet reviews about the hotel daily and update Hotel Manager with all the results
.Replay to the internal and external emails
Handling of correspondences, sorted - out letters, telexes, fax, cables
Allocate daily tasks to Reservations staff .
Review reservation booked daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
Identify Top Producing Accounts ensure proper recognition by Reservation staff
Responsible for various Production reports and supply to each department concerned.
Monitoring Telephone Manner and general performance of reservations staff daily.
Review room blocking for Long Stay. Suites and special group request.
Supervising of Group Reservations.
Maintain cordial relations with commercial clients.
Responsible for work schedule
