Call Center
Canadian Medical Center
Total des années d'expérience :15 years, 1 Mois
Answering inbound calls and assisting customers who have particular inquiries and questions.
Providing individualized customer service of high standard professional level
Building the interest of customers in the products and services offered by the company.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Assisting customers of communication based organization with service queries and problems.
Achieve productivity standards and goals while maintaining the highest levels of customer service.
Use the computer system to track, gather information and/or troubleshoot customer issues.
Responding to customer inquiries and questions promptly.
Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
Facilitating the collected competitive information to monitor business opportunities and trends.
Checking lines and categorizing the problems and issues of the customers.
Determining problems or issues in queries or complaints handling nature and proposing solutions for enhancements.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate changes to the appropriate personnel/departments.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Be able to work with deadline target.
• Receives guests/clients/customers on arrival in a friendly, helpful and approachable manner.
• Serves as the first point of contact for students, faculty and staff calling or visiting the main administrative office.
• Dealing with any enquiries at the reception.
• Attends phone calls, concluded the nature of calls and assisted callers to the proper department.
• Keeping detailed messages from the person called upon, containing name, call timing and business nature.
• Accepts and distributes messages and mails/packages to proper departments and employees/staff.
• Circulates necessary information to different departments.
• Keeping records of black & white correspondence including couriers, letters and other posts.
• Successfully organized appointments between company staff and clients.
• Receives payments and helps with collection activities as required.
• Responsible for typing reports, memos and other correspondence.
• General administration duties, photocopying, filing, sending fax etc.
• Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Serves as the coordinator of the health services program and provides nursing care.
• Provides health care and health education to students, company staff and parents.
• Maintains security of school health supplies.
• Maintains medical and nursing records accurately, confidentially and safely.
Areas of Exposure: Medical and Surgical Ward, Emergency Room,
Operating Room
Professional Responsibilities
• Provides treatment and services to patients by utilizing direction from the Staff Nurse, the Doctor, or Hospital protocols.
• Provides nursing services, within defined scope of practice, to patients based on patient assessment and care planning procedures.
• Performs procedures such as Taking vital signs; Bedside care; Assists in range of motion exercises; Applying aseptic techniques including sterile dressing, ensuring Lead placement for ECG; Suctioning; Nebulization; Conducting specimen collection
Equipments Used
• Stethoscope, mercurial sphygmomanometer, thermometer, oxygen machine, suction machine, pulse oximeter, blood glucose monitoring device, electrocardiogram machine, doppler machine, nebulizer machine.
Passed the Nursing Licensure Examination with a board rating of 80.60 % Graduate of Bachelor of Science in Nursing- Cum Laude