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Duties and Responsibilities:

Greet and welcome pilots, staff, and visitors in a professional and courteous manner.

Answer, screen, and forward incoming calls, emails, and inquiries promptly.

Manage the reception area, ensuring it is clean, organized, and professional.

Handle incoming and outgoing correspondence, packages, and deliveries.

Coordination with Pilots & Flight Operations:

Maintain and update pilots’ schedules, flight rosters, and duty rosters.

Communicate flight assignments, schedule changes, and operational updates to pilots.

Assist pilots with travel arrangements, accommodation bookings, and transportation.

Track pilots’ licenses, medical certificates, and training schedules to ensure compliance.

Maintain accurate records of flight operations, pilot attendance, and training activities.

Prepare reports, briefings, and documentation for management and regulatory compliance.

Coordinate meetings, briefings, and training sessions for pilots and operations staff.

Order office supplies and maintain inventory for operational and office needs.

• Responsible for Switchboard operations.
• Attending to visitors at the Reception.
• Typing LPO’s for all stationary items, toners and all other office supplies for all our offices.
• Ordering the items and follow ups with the supplier.
• Attending to all incoming calls, transferring to the concerned personnel and relaying
messages.
• Daily circulation of the telephone report, collation and submission to Finance Department
during the first week of the month.
• Sorting and distributing Mail & Courier.
• Assisting Administration Department as and when necessary.
• Track, record and distribute Courier (Aramex, DHL, FedEx, UPS) documents and Parcels
• Dispatch Courier consignments.
• Handle queries regarding incoming and outgoing courier shipments and follow up with the.
Concerned Courier Company for smooth delivery of consignments.
• Resolve and follow up any queries regarding monthly courier Invoices.
• Forward any tariff revisions advised by DHL to Finance Department and WSS U.A