HR Officer
Recruitment
مجموع سنوات الخبرة :12 years, 10 أشهر
Preparation documents (agreement, act, certificates, commercial offers)
• Conducting correspondence and telephone conversations
• Creates employee policies and checks to see that they are being followed
• Monitoring staff performance and attendance
KSA (pop-ups restaurants: Caviar Kaspia, White Rabbit, Mirazur, Maido, Central, Scott's )
• Greet incoming and departing Guests warmly with a genuine smile and eye contact;
• Escort Customers to assigned dining area
• Present menus
• Communicating with guests about timing and any special requests
• Oversee the set up of all tables/areas
• Ensure the ending is a pleasant experience and ensuring that all guests are extremely satisfied
• Maintain a clean and organized work area including event spaces
• Ensure guests leave eager to return always extending a friendly farewell
Greet incoming and departing Guests warmly with a genuine smile and eye contact;
• Escort Customers to assigned dining area
• Present menus
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Ensure customer satisfaction through promoting excellent service
• Contribute to team effort by accomplishing related results as needed
Welcome customers and inquire into their purpose of visit.
• Determine customer's style by observing what they are wearing and provide style-conscious consultation.
• Guide customers about different available styles and clothes.
• Suggest possible accessories that may complement clothes that the customer is interested in.
• Make style suggestions to meet the customers budget and dress expectations.
• Provide suggestions regarding styles, colors, and sizes.
• Assist customers in carrying chosen clothes to try rooms.
• Provide customers with product price information and availability.
• Coordinate with storage areas to ensure that all available sizes and colors are appropriately displayed.
• Actively maintain floor awareness while serving customers to minimize loss and theft.
• Lead customers throughout the entire purchasing procedure and answer questions to all inquiries
• Provide customers with information on discounts and bundle offers.
• Assist through the payment procedures by processing cash and credit card transactions.
Greet incoming and departing Guests warmly with a genuine smile and eye contact;
• Escort Customers to assigned dining area
• Present menus
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help dining room staff by setting
• Issue dining charges by verifying orders, totaling bill for to-go orders
• Receive payments by validating credit charges, approving checks, accepting currency, calculating and issuing change for To Go orders
• Reconcile cash drawer by proving cash transactions
• Contribute to team effort by accomplishing related results as needed
Greet guests personally and on the telephone
• Set up dining rooms and make reservation arrangements
• Maintain clean and organized tables and work area
• Assist room service when and as needed
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
• Took orders, presented and explained specials, offered information, and made suggestions about the menu
• Up-sold drinks and desserts with professional appearance and mannerism
• Anticipated and fulfilled guest needs and requests
• Followed proper plate presentation and garnished set up details
• Handling all the cash transactions
• Receive payment by cash, credit card etc
• Checking daily cash account
Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
• Assist in training staff members and new hires
• Generate memos, emails and reports when appropriate
• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines
• Maintain office supplies by checking inventory and order items
• Respond to questions and requests for information
• Answer incoming calls and assume other receptionist duties when needed
• Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.
• Ensure customer satisfaction through promoting exellent service.
• Respond to customer complaints tactfully and professionally.
• Maintain quality control for all food served.
• Analyse staff evaluations and feedback to improve the customer's experience.
• Weekly, monthly and annual reports.
• Look for ways to cut waste and decrease operational costs.
Ukraine/ Kiev
Position - hostess
• Welcoming guest
• Present menus and take orders
• Ensure the quantity of menus is sufficient to cater to the number of guests
• Set up dining rooms and make reservation arrangements
• Maintain clean and organized tables and work area
• Assist room service when and as needed
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion, organization delivery
Preparing documents for sending and issuing cargo
• Accounting and collecting admission fee for cargo delivery
• Entering data into the system
• Handling incoming and outgoing calls
• Attending visitors
• Making route lists, reports
Extra-curricular achievements:
• November 23, 2016, Training «Dubai Way» Dubai College of Tourism/Dubai/UAE
• A part of Pre Opening team of hotels (Rove City Center, Rove Healthcare City)