Anna Pages Garcia

• Representative of the company in multiple international sales fairs and events targeting Dubai properties investors

• Responsible for creating strong network with key companies and individuals

• Marketing new products available in the market

• Prospecting and actively attending every launching in Dubai

• Professionally serving as intermediary on behalf of both sides, investors/owners, first time buyers, bulk investors, Joint Venture seekers, etc.

• Guide the buyers through the purchase process: qualify buyer, design a preferred offer, analysis of the different options, presentation of the product/viewings

• Offer guidance on preferred financial assistance when required or best possible payment plan when applicable

• Guide the sellers through an accurate analysis of the market, offering guidance on selling price and time decision

• Responsible for creating the sales department seperated from the mother company in order to achieve successfull independent business - land

• Brand visibility (mailing, phone, visits, fairs, etc)

• Creating communication standards

• Organising special sales projects, such as new product introductions, sales promotions, advertisements, etc.

• Researching, developing and executing new product launches - new Portuguese line about to start

• Negotiation with clients and providers in Spanish, Catalan English and French

• Visiting key clients to build relationships

• Responisble for sensitive international accounts through the process of the restructuration of the company

• Participating in district sales events as well as regional and national distributor trade shows - SIL’15

• Creating, compiling and maintaining a customer database that documents appropriate customer information and contacts

• Preparing itineraries, call reports and weekly/monthly business reports with sufficient detail and in a timely manner

• Interacting with clients regularly to gain feedback on quality and service effectiveness

• Identifying and monitoring the performance of competitors in the market place

• Using market knowledge to influence decisions regarding customer pricing and sales programs - generating sales on a daily basis

• Identifying & manage resources required to maximize volume opportunities

• Building deep and lasting relationships with customers and partners

• Leader in upsells - Middle Eastern, North American and European guests

• Upsell hotel rooms, groups, meeting rooms, banqueting services through direct client contact to maximize revenue and profits.

• Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards

• Ensure that all accounting transaction and cash handling procedures are in compliance

• Internal and third party credit limit reporting and follow up

• Coordinating room allocation/security procedures during refurbishment and downtage of the systems

• Coordinating security procedures for special groups - embassadors, royalty, singers, actors

• Coaching and training new agents

• Handling complaints

• Loyalty program. Decreasing missing stay

• Able to build and energize talent through coaching and developing others

• Problem solving applying L.E.A.R.N. module

• Serving as supervisor for Hotel third party workers, responsible for the daily functions of a multifunctional hotel operations, assuring everything is in the highest standard

• Preparing staffing and workload for offsite shift team members in order to provide seamless support to operational function areas within the Hotel

• Verifying staffing requirements and actual work production in order to achieve desired expectation

• Assisting the organization for events in different emblematic buildings (MNAC, Casa Batlló, Palau St Jordi, La Llotja) in the city. Directly participating in the whole event: material pick-up, space distribution, set-up, supervising waiters and runners in the event, closing, stock balancing and feed back to banqueting manager