Customer Service Officer
Techtronic Industries Middle East & Africa FZCO
مجموع سنوات الخبرة :15 years, 11 أشهر
• Handling UAE region/ Oman and Bahrain
• Assisting Sales Team in daily operations with the customers: Quotations, Orders Processing, Logistic Support, coordination with warehouse and forwarder
• Close monitoring of Back Orders and timely delivery of the same
• Close coordination with Finance Department regarding outstanding/ payment terms
• Close coordination with Demand Planning Team regarding ETA of the products
• Handling Customer Complaints
• ERP System (SAGE)
• Handling CIS Region
• Assisting sales department by giving administrative support. Preparing proforma invoice/ technical specifications/ pricing for the customers.
• Close interaction with clients for CIS Market.
• Handling Customer Complaints
• Communicating internally company’s sales, sales records and invoices
• Close monitoring of Back Orders and timely delivery of the same
• Sales/Promotion of Electronic components (Chips, Power Supply, Cables, Connectors, LED, Semiconductors, Tools)
• Technical support/analysis for customers
• Developing communication with regular and new clients; Sales increase up to 30% each year
• Payment control/ Shipment control
• Representing the organization at trade exhibitions, events
• Price negotiation, delivery and specifications with suppliers
• Coordination with purchase and logistic departments, warehouse
• Technical inspection of material before dispatch
• Tender handling