Spa Receptionist
Waldorf Astoria Spa
Total years of experience :8 years, 1 Months
Assist in the operation of all spa departments and to have knowledge of all Spa treatments
Coordinate & schedule treatment bookings
Direct Members and Guests to appointments and assist them with the use of facilities
Assist guests with product information and retail sales
Provide guest information relating to treatments, special offers and add-on treatments
Assist the Therapists with treatment booking and managing the calendars
Maintain stock levels
Follow up with guests for additional treatment bookings
Follow departmental policies and procedures
Opening and closing of the spa
Guest relations, complaints and satisfaction feedback
Ordering of spa and gym amenities on Birch Street
Monthly payroll and commission report