Shop Manager
DUNKIN DONUTS
Total years of experience :8 years, 8 Months
• Responsible for carrying out job duties in administration, customer service and employee management
• Responsible for managing inventory, merchandising, controlling expenses and product quality, putting up signage, inspecting stores and invoicing
• Responsible for customer service duties include promoting company image both internally to employees and externally to customers, resolving customers' complaints to their satisfaction.
• Also entail various customer contact responsibilities, including assisting customers with questions, offering samples and suggesting products
• Responsible for setting standards for customer service and evaluating current employees' work habits and standards
• Provide assistance and support to our respective Area Shop Manager to secure customer’s satisfaction.
• Coordinate with the production team
COUNTER SALES PERSON
November 11, 2007-March 2010
Dunkin Donuts
Continental Food Establishment
Al Sharjah, United Arab Emirates
NATURE OF COMPANY: Food and Service.
• Responsible to greet the customers, to help the customer in identifying their requirements, to promote products, to answer the customer's questions regarding the product, to negotiate the price on the spot
• Responsible on the satisfaction of the customer while the customer is looking for the product
• Handle and maintain the cash
QUALITY ASSURANCE (Outgoing Inspection) SPS
August 20, 2005-January 21, 2006
Mitsumi Philippines Inc.
Bataan Economic Zone, Philippines
NATURE OF COMPANY: Manufacturing of Electronic Parts and Devices.
• Responsible for checking all finished good products before sending it to finished goods
warehouse
• Checking the production line for assurance that they meet the standard quality of the product requirements
PRODUCTION CLERK
April 12, 2004 - June 17, 2004
Chun Chiang Mfg. Co. Inc.
Bataan Economic Zone, Philippines
NATURE OF COMPANY: Export-Oriented Garment-Manufacturing Company Producing Men's Trouser and Jeans.
• Responsible in monitoring and supplying office and production supplies
• In charge in arrangement of all important documents (purchased order and style description) ore-mail instruction needed in the production
• Disseminating style description in production
QUALITY CONTROLLER
August 31, 2001- March 15, 2004
Chun Chiang Mfg. Co. Inc.
Bataan Economic Zone, Philippines
NATURE OF COMPANY: Export-Oriented Garment-Manufacturing Company Producing Men's Trouser and Jeans.
• Responsible for checking the quality of semi-finished product of trousers and jeans
• Inspecting the quality of sample product of trousers
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES BACHELOR IN BUSINESS ADMINISTRATION Bataan Economic Zone Branch Mariveles, Bataan S.Y.1997-2001