Technical Support Representative
Teletech
Total des années d'expérience :2 years, 7 Mois
Technical Support Representative
Teletech
September 2010 - February 2011
Department Head
Robinsons Supermarket Corporation
March 5, 2008 - March 31, 2010
DUTIES AND RESPONSIBILITIES:
SALES
✓ Ensures the achievement of the sales target of the assigned department.
✓ Ensures proper display of merchandise in the department based on standards.
✓ Implementation of standard Shelf Service Level (SSL) tags for top 500 SKU's of the assigned department.
✓ Monitors the best sellers and slow moving items in the department.
✓ Ensures timely replenishment of stocks in the department. Ensures that all fixtures and merchandise are well-maintained at all times.
✓ Ensures proper implementation of promotional activities of all the departments.
✓ Ensures that the department implements good housekeeping at all times.
MERCHANDISING AND SHRINGKAGE CONTROL
✓ Ensures proper maintenance of merchandise of the assigned department based on standards. Assigned department is able to monitor and analyze stocks movements and replenishment details.
✓ Efficient monitoring of stocks in the assigned department.
✓ Ensures accuracy of cycle count / semi-annual and annual inventory and all related inventory activities in the assigned department.
PEOPLE MANAGEMENT
✓ Ensures 100% compliance to company policies, procedures and work requirements.
✓ Ensures 100% staffing of personnel in the department.
CUSTOMER SERVICE
✓ Ensures 100% compliance to RSC Customer Service Standards of all selling personnel in the department.
✓ Ensures excellent customer service is rendered by all the departments at all times.
REPORTORIALS MANAGEMENT
✓ Prepares the following reports: Shelf Service Level (SSL) repot n top 500 SKU, Analysis of category promo implemented in the department, Department Sales Analysis based on Business review and selected DC suppliers, Summary of manpower attendance and overtimes, Overstock request and Competitive Price Check Adjustment. (CPCA)