TRAINING & IMPLEMENTATION CONSULTANT
Brambourne Group
Total years of experience :4 years, 11 Months
Part of Pinewood DMS implementation team, ensuring smooth system setup, configuration, and data migration.
Conducted comprehensive testing and quality assurance processes to guarantee software met client expectations.
Provided ongoing support and troubleshooting assistance to dealership staff during the implementation phase.
Developed user-friendly training materials and resources tailored to the specific needs of dealership personnel.
Delivered engaging training sessions (both onsite and remote) to educate users on system functionality and best practices.
Offered continuous support and guidance to dealerships to maximize system utilization and adoption.
Resolved client inquiries and issues promptly and professionally.
Cultivated positive relationships with customers through clear communication and proactive customer care.
Assessed customer needs and expertly recommended appropriate service and repair solutions.
Collaborated with customers to effectively plan repairs that meet their needs and budget.
Maintained parts accuracy by verifying estimates and overseeing parts ordering and receiving.
Resolved customer complaints and withdrawal requests promptly and professionally.
Prepared and managed repair orders for accurate job execution.
Processed customer payments efficiently using cash, debit, and credit transactions.
Streamlined Bodyshop operations to ensure efficient insurance claims processing, high-quality repairs, and exceptional customer satisfaction.
Managed the settlement of insurance claims, ensuring smooth and accurate processing.
Utilized internal systems to prepare invoices accurately and efficiently.
Performed precise calculations within the Audatex system for accurate repair estimates.
Conducted thorough post-service follow-up calls or visits to gauge customer satisfaction and address any concerns.
Generated invoices for completed repairs using the Premier system.
Processed customer payments seamlessly through cash, debit, and credit transactions.
Inspected vehicles meticulously after repairs to guarantee quality and customer satisfaction.
Coordinated PDR repair operations across Slovakia, ensuring efficient scheduling, seamless communication, and exceptional customer service.
Managed PDR repair planning for all regions in Slovakia, optimizing workflow and resource allocation.
Liaised effectively with contracted PDR services and technicians, fostering strong working relationships.
Communicated with insurance companies to clarify coverage options and expedite claim approvals for clients.
Utilized Audatex system for accurate repair cost calculations, ensuring transparency for customers and insurers.
Generated invoices for completed PDR repairs using the Premier system, maintaining accurate financial records.
Cultivated strong customer relationships and facilitated seamless body repair experiences for prestigious European brands.
Provided exceptional communication and customer care, ensuring a positive and informative experience throughout the repair process.
Verified parts accuracy by meticulously cross-referencing estimates with orders,
guaranteeing timely and correct part receipts.
Communicated effectively with insurance companies to clarify coverage, expedite
claim approvals, and advocate for customer needs.
Performed precise calculations to determine accurate repair costs, fostering transparency for customers and insurers.
Generated detailed invoices for completed repairs using the appropriate system, maintaining accurate financial records.
Prepared vehicles meticulously for body repair work, ensuring a smooth transition to the repair process.
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