Station Agent
serco middle east - dubai metro
Total years of experience :20 years, 9 Months
• Station Agent SERCO Dubai Metro
(April 23, 2011 - Present) Dubai, UAE
1. Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the station premises;
2. Carry out controlled/uncontrolled/emergency evacuation of passengers;
3. Control and mitigate overcrowding in station and platforms to ensure that passengers flows are managed in an orderly manner;
4. Deliver essential messages to passenger via audio or visual means in timely, clear and proactive manner;
5. Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the event of an emergency situation;
6. Provide ticket sales, train services information and respond to passenger enquiries;
7. Distribute publicity materials and handle lost property;
8. Assist passengers with special accessibility needs;
9. Meet and greet customers and provide a highly visible and proactive level of customer service;
10. Perform shift and emergency duties when required;
11. Perform and carry out other duties as instructed / directed by the Station Master, Lead Station Master, Assistant Station Manager, Station Manager and Head of Operations;
12. Provide safe, reliable, convenient and comfortable metro journeys to the users of Dubai Metro railway if and when necessary or as directed by the Station Manager in collaboration with the Passenger Services Manager;
13. Follow the guidelines, procedures and instructions of the organization;
14. Comply fully with procedures and instructions instructed as part of the certified training and instructions;
15. Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the railway;
16. Render all possible assistance to customers, in particular those with special accessibility needs.
Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
Transmit information or documents to customers, using computer, mail, or fax machine.
Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from clients.
Collect, sort, distribute and prepare mail, messages and courier deliveries.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Maintains and controls confidential employee files or departmental files;
Locate and attach appropriate files to incoming correspondence requiring replies.
Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
Performs any combination of following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records: Compiles and sorts documents, such as invoices and checks, substantiating business transactions.
Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer.
Type vouchers, invoices, checks, account statements, reports, and other records, using typewriter or computer
• Administrative Assistant Eastern Visayas International
Cum Cashier Montessori School
(September 2004 to April 2008)
Job Description: 1. Composes correspondence, reports, memos, forms and other documents independently from notes or general instruction from supervisors or staff;
2. Receives and screens callers with complaints or problems and directs them to the appropriate party for disposition;
3. Interprets on routine administrative matters and explains procedures to others;
4. Establishes filing system
5. Makes appointments, coordinates meetings and schedules conference rooms for supervisors and staff using;
6. Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
7. Prepare Receipts and Vouchers.
8. Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
9. Communicate with clients, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
• Receptionist cum Secretary Laws Textile Phils. Limited Inc.
(June 2002 to September 2003) Taguig, Metro Manila
Job Description:
1. Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
2. Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
3. Transmit information or documents to customers, using computer, mail, or fax machine.
4. Schedule appointments, and maintain and update appointment calendars.
5. Analyze data to determine answers to questions from clients.
6. Collect, sort, distribute and prepare mail, messages and courier deliveries.
7. File and maintain records.
Knowledge of: Clerical Office Practices and Procedures; Recordkeeping Practices; Standard Microsoft Office Word, Microsoft Office Excel, Microsoft PowerPoint and Microsoft-Office Outlook.
Ability to: perform assigned duties with a minimum supervision; identify problems and implement or recommend solutions; interpret and apply policies and procedures within limits of authority; use tact and discretion; interact effectively with supervisors, officials, employees, and the general public; learn and adapt to new technology as it relates to office practices and procedures; maintain confidentiality of information; pay attention to detail; work effectively despite interruptions; plan, organize and prioritize work; proofread documents and other work; use a computer related software and other standard office equipment.
College: EASTERN SAMAR STATE UNIVERSITY Course: Bachelors of Science in Computer Science March 2002