Anne Kitao

• Monitored company sales operations and generated progress reports for review by senior management.
• Participated in the preparation of monthly distributor and virtual depot rebates in compliance with KRA
guidelines.
• Reviewed company sales and production volumes to identify growth opportunities and implement policies
that steer productivity.
• Performed weighbridge reconciliations, computed monthly sales tonnages and implemented corrective
measures to optimize performance.
• Participated in the monthly closure process, including the preparation of journal entries, sub-ledger and
general ledger account reconciliations to verify the accuracy of financial data.
• Initiated and performed timely monthly revenue reconciliation to ensure accurate reporting of account
balances.
• Monitored Company Depots receipts and Invoice matching to ensure proper allocation.

• Monitored and reviewed aged accounts and accounts receivables and ensured credit control policy
compliance.
• Managed accounts receivable operations, including allocating customer payments, account cleanup and
issuance of monthly statements to customers.
• Liaised with colleagues to review logged client feedback, resolve issues raised by customers and ensure the
provision of customer-centric services.
• Assessed customer compliance with debt repayment schedules, reviewed account details and collaborated
with delinquent clients to optimize debt repayment.
• Updated and maintained safe custody of bank guarantees and client information in the company safe.
• Performed initial client assessment and review, communicated credit policies and recommended suitable
credit products depending on client needs.
• Reviewed credit processes, identified opportunities for process improvement and generated progress reports
for review by senior management.
• Coordinated accounts reconciliation operations for corporate accounts to identify and correct accounting
errors.
• Updated and monitored bounced cheque register, followed up for replacement of bounced cheques and
recovered bank charges
• Standardized customer service operations through promptly addressing customer issues, and appropriately
escalated urgent matters to senior management.
• Ensured that customers operated within payment terms and issued demand letters to non-complying
customers.

• Processed and appraised loan applications, ensuring compliance with credit policies and bank guidelines.
• Provided comprehensive member support during loan applications, including advising on loan options and
alternative solutions for ineligible applicants.
• Generated and reviewed CRB reports for loan applications, advising applicants appropriately.
• Verified applicants employment information with employers to confirm authenticity and repayment ability.
• Drafted, executed, and ensured accuracy of letters of offer and other credit documentation.
• Registered and tracked all loan applications, maintaining timely processing and appraisals within set
deadlines.
• Handled customer complaints, providing prompt resolutions to maintain positive customer relations.
• Advised customers on collateral requirements, guarantor substitution, and security perfection for high-risk
accounts.
• Facilitated the exit clearance process for customers and ensured accurate check-off adjustments and monthly
account reconciliations.
• Enhanced customer relationships by delivering exceptional support and ensuring positive customer
experiences in credit operations.

• Effectively conducted data entry and analysis using statistical packages such as SPSS.
• Maintained correspondence with clients, suppliers and key stakeholders in business with the company.
• Effectively carried out basic accounting assignments such as entering bills and sales receipts and creating
invoices and credit memos.

• Liaised with colleagues to verify academic certificates and identity documents at the Nairobi City Council
• Assisted in payroll cleanup operations to eliminate ghost workers