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Anne Wanjiku, Receptionist / Customer Service Representative

Anne Wanjiku

Receptionist / Customer Service Representative·Fotopia Studios

Kenya

Diploma, Cosmetology

Work experience

Total years of experience: 5 years, 1 months

Receptionist / Customer Service Representative

January 2025 - January 2026

Fotopia Studios

Nairobi, Kenya

January 2025 - January 2026

• Welcomed clients and created a professional first impression.
• Scheduled appointments and managed daily bookings.
• Responded to customer enquiries in person and by phone.
• Processed payments and maintained accurate client records.
Company industry:
Photography

Spa Therapist & Beautician

January 2023 - January 2025

Ebenezer Beauty Parlor

Nairobi, Kenya

January 2023 - January 2025

• Delivered professional massage treatments tailored to client needs.
• Performed facial treatments and skin care services.
• Provided body scrub and exfoliation treatments.
• Offered manicure and pedicure services.
• Performed after-shave massage treatments.
• Maintained strict hygiene and sanitation procedures.
• Recommended skincare products based on client needs.
• Built strong client relationships through excellent customer care.
Company industry:
Personal Care Centers

Spa & Customer Service Assistant

January 2023 - January 2024

Ebenezer Executive Barbershop, Salon & Spa

Nairobi, Kenya

January 2023 - January 2024

Assisted in maintaining a clean and organized spa
environment.
Delivered professional service to guests, ensuring satisfaction.
Handled guest requests with courtesy and efficiency.
Gained teamwork skills in a fast-paced hospitality setting.
Company industry:
Personal Care Centers

Spa Therapist & Beautician

November 2021 - January 2023

Alba Shave & Spa

Nairobi, Kenya

November 2021 - January 2023

• Delivered massage therapy and relaxation treatments.
• Performed facial treatments for different skin types.
• Conducted body scrub services.
• Provided manicure and pedicure services.
• Performed after-shave treatments.
• Maintained treatment rooms and equipment to high hygiene standards.
• Assisted clients with skincare advice.
• Contributed to a welcoming and professional spa environment.
Company industry:
Personal Care Centers

Beauty Therapist Intern

January 2021 - December 2022

Alba Shave & Spa

Nairobi, Kenya

January 2021 - December 2022

Supported senior staff in guest care and maintaining hygiene
standards.
Assisted in daily operations such as cleaning, organizing, and
client reception.
Learned discipline and professionalism in guest-facing roles.
Company industry:
Personal Care Centers

Education

NIBS Technical College

January 2021

January 2021

Diploma, Cosmetology

Kenya

Kiamugumo Girls High School

January 2019

January 2019

High school or equivalent, Highschool

Kenya

James Gichuru Primary School

January 2015

January 2015

High school or equivalent, Primary Education

Kenya

Skills

ADAPTABILITY

Intermediate

CLEANLINESS

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MULTICULTURAL EDUCATION

Intermediate

ORGANIZATIONAL SKILLS

Intermediate

PHYSICAL STAMINA

Intermediate

SANITATION

Intermediate

TEAMWORK

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CONSULTING

Intermediate

EXFOLIATION

Intermediate

FRONT OFFICE

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

REACT JS JAVASCRIPT LIBRARY

Intermediate

SCHEDULING

Intermediate

Languages

English

Expert

Swahili

Native Speaker

Training and Certifications

Certifications
Beauty Therapy & Massage Training

Hobbies and interests

long walks, colouring, trying new restaurants, watching tv