Senior Sales Associate
Pure Original Jewellery
Total years of experience :15 years, 4 Months
Understanding and providing assistance in satisfying customer needs and queries about products, prices and services.
Achieving the sales target and focus on increasing sales by using advanced sales technique.
Compute charges for merchandise or services and receive payments.
Issue receipts refunds, credits, or change due to customers.
Preparing accurate and informative sales report, product order and process documentation and forward to shop Manager.
Handling after sales services, follow up with service centers for immediate response on repair issues.
Provide leadership with sales associate team to develop success and work efficiency.
Responsible for product merchandising, replenishing and order processing as per company standards.
Enhances sales staff performance, accomplishments and competence by planning delivery of solutions
Understanding and providing assistance in satisfying customer needs and queries about products, prices and services. Achieving the sales target and focus on increasing sales by using advanced sales technique. Compute charges for merchandise or services and receive payments. Issue receipts refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Maintaining general cleanliness, hygiene standards and visual displays. Responsible for product merchandising, replenishing and stocks rotation. Preparing item sales request and finalizing with the shop manager. Maintaining customer relationships in order to build long term brand loyalty.
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with customer service standards.
Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and follow up on customer request.
Receive payments by cash, debit/credit cards and issue change and receipts.
Handling item exchange, and refund transaction.
Preparing and conducting item request.
Demonstrate a high level of customer service and professionalism in all communication.
Responsible for maintaining outstanding customer service as per company standards, processing sales quickly accurately, and efficiently, and cash register operations. o Ensure that each customer receives outstanding quality service. o Maintain an awareness of all promotions and advertisements . o Accurately maintain all cash and media at cash register. o Communicate customer request to management.