Syed Anns Ahmed Gilani

Done Administrative Consultancy provides PRO & Business Setup outsourcing solutions and customer Services outsourcing. Mainly working with Abu Dhabi Municipality, ICICI Bank, Freshfields Law Firm, IBM Middle East.
The Role
• Responsible for managing clients services.
• Responsible for daily weekly and monthly reports.
• Maintained accurate records of all activities, customer needs and prepared regular forecasts to
• Enable effective forward planning.
• Coordinate all marketing, advertising and promotional staff and activities.
• Conduct market research to determine market requirements for existing and future campaigns.
• Develop and implement marketing plans and projects for new and existing products.
• Coordinate in the productivity of the marketing plans and projects.
• Other duties as assigned.

The Role
• Coordinate all marketing, advertising and promotional staff and activities.
• Conduct market research to determine market requirements for existing and future campaigns.
• Develop and implement marketing plans and projects for new and existing products.
• Coordinate in the productivity of the marketing plans and projects.
• Coordinate to deliver marketing activity within agreed budget.
• Other duties as assigned.
Achievements

Presented the quotations to high level clients and deal successfully was one of the main executive who do client dealing on behalf of ZDS. Directly assisted the Marketing Manager in all the Campaigns and Projects we did since June 2010.

The Role
• Responsible for highly efficient customer services for the business and consumers.
• Working as Customer support & inbound Sales Executive for ATT, Comcast, Charter, Time warner, Cox, Earth link.
• Worked as Offshore Recruiter for ATT & Verizon for 8 months for 22 different States.
• Up selling the services and achieving the targets set.
• Also performing the duties of team lead in coordination with the supervisor in helping team achieving maximum results and also to manage the account in his absence.



Achievements

7 Employee of the months in and a consistent performer award in 2010 (in the team of 57 executives). Achieved the set target for almost two years consecutive with the highest quality and received awards in terms of best customer service’s as well as top sales men for several months. Co ordinate with the verification team set in USA to achieve targets and achieved highest number of sales and generated leads for the period spent there and for that were highly appreciated by the verification department.

• Responsible for managing clients services.
• Responsible to generate best quality from the team of 200 people.
• Responsible for daily weekly and monthly reports.
• Maintained accurate records of all activities, customer needs and prepared regular forecasts to
Enable effective forward planning.
• Responsible to improve the quality of team by continuous live monitoring and feedbacks.

Achievements::

Managed to run the team of 200 people with the quality of 94% and was being judges by the UK quality assurance department.

• Ensured the effective management of the accounts.
• Motivation for the teams in regards to achieving the targets and maintain competitive environment with professionalism above all.
• Ensured that maximum numbers of calls are converted in sales with best quality. Maintained 34% conversion with the team of 23.
• Also worked as Sales executives and maintained the conversion of 75% for consecutive three months.



Achievements

Achieved highest number of sales and earned business over 20000 pounds per month for 3 consecutive months with the team.

Technical Support.
Worked as a Technical Support Representative for
www.spywareterminator.com
www.inbox.com
www.crawlerparental.com
www.crawler.com
www.excheapdrugs.com
Inbound Sales
Inbound Customer Services
Supervisor for Morning Shift
Inbound sales.
Following up with customer claims and maintaining Quality.
Hungry house.com Associated with BBC Foods.

Achievements

Managed 12 projects with 96% average quality. Best dependability both as an Executive and as a Team Leader. 100% Salary Increment after 3 Months of joining.