Senior Business Analyst
CODEVATIVE
Total years of experience :2 years, 4 Months
• Conceptualizes new products or features for development based on customer awareness and/or research.
• Lead App Discoveries from the front, and generate, grow, connect, and build ideas into products, from business to technical aspects.
• Design functional and easy-to-use experiences across apps (Mobile, Consumer, ERP etc.), run service design workshops with key users to develop screen flow and designs.
• Act as the voice of customer (and end user) and provides perspective on value of the product roadmap and backlog. Identifies enhancements and owns the product backlog.
• Design and own end-to-end customer journey.
• Takes ownership and manages product(s) through entire development cycle.
• Drive the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development.
• Research, define, prioritize, and document product requirements, user stories and design for feature enhancements for existing and new applications while considering the needs of existing customers, competitive market oferings and overall company strategy.
• Understand market trends and technology advancements; incorporates knowledge into product plans.
• Contribute to the strategic and operational planning for the Product solutions team.
• Document defined requirements, user stories, mock-ups/design on in-house WIKI as the source of detailed requirements for development, Q/A and documentation.
• Lead cross-functional teams to execute on product development (IT Development, Operations & Business)
• Monitor performance of solutions through metrics including customer satisfaction surveys.
• Participate in speaking engagements or product demonstrations as needed.
• Support any required RFI/RFP requests, training, tools, collateral, and knowledge bases.