Customer Services Officer
Al Meezan investments management ltd
Total years of experience :3 years, 11 Months
1. Working as "Customer Services Officer" in Al Meezan investments management ltd from Jul '11 to Onwards.
• Resolving customer complaints at head office by coordinating between departments.
. Managing team consist of 3 individuals, providing immediate supervisory to front desk staff.
• Delivering personalized services to the customers and informing them about the company's product and services.
• Analyzing returns on investments on basis of IRR of specific customers as assigned by department head.
• Involving in designing framework for customer services department, service quality department and CRM system.
• Involving in handling training sessions related to newly launched products and services
2. Worked as "Service Quality Officer" in BankIslami Pakistan Limited from Jul '10 to Jun '11.
• Ensuring proper decorum at branch by strict observance of the adherence to rules and regulation by maintaining a daily check list record.
• Delivering personalized services to the customers and informing them about the bank's product and services.
• To record the customer complaints and route it to concerned departments.
To analyze the root cause of every problem.
• Involved in handling soft skills training
3. Worked as a Manager Accounts in Aurum Chemicals, division of Rudolf Chemie (Pvt.) Ltd. from Aug '09 to June '10.
• To supervise accounts department.
• To handle accounts of company from vouchers to balance sheet. (computerized accounting)
• Work on Heads of Balance Sheet- includes Asset Valuation and others.
• To Handle Finance section of company includes Bank Reconciliation.
• To participate in future planning, system designing and decision making of company.
• Marjory control over inventory.
• To record and tabulate nation wide sales.
• To tackle admin issues as well.
5. Worked as an Accounts Asst. in Danpak Foods Industries (pvt.) ltd in Jan '09
6. Conducted Internship in National Bank of Pakistan.
ACHIEVEMENTS
• Gold medalist in Masters of Commerce in 2008.
• Among Top ten students who cleared PGD in Islamic Banking and Takaful from CIE in 2009.
• Nominated for Claritus certification from employer.
• Promoted to the position of Manager Accounts from Asst. Accounts in DFI.
Assigned with the HUB branch by the supervisors in BIPL.
• Ranked on 4.5 out of 5 grading scale from the immediate supervisor at the first appraisal in BIPL.
• Conduct soft skills training session both in-house and open-house public sessions.
Trainings & Workshops Attended: • Business writing skills
• Selling Skills
• Personal excellence
• Islamic Banking
• Shariah based investments
4. Worked as a Manager Accounts in Spencer, division of Danpak Foods industries (pvt) ltd. from Feb '09 to July '09.
Post graduate diploma in Islamic Banking and Takaful
1 Masters of Commerce Major Finance from Federal Urdu University, Gold Medalist with 3.8 GPA in 2008.
2 Bachelor of Commerce (Hons.) from Federal Urdu University, 1st Position with 3.8 GPA in 2007.