Taj
Total years of experience :15 years, 5 Months
Sales & Marketing
•Handling Business on Books for the property on daily basis.
•Handling Reservations and group handling for the hotel booking.
•Periodic monitoring of the revenue management.
•Focusing on key areas to increase the incremental revenue to the hotel.
•Forecasting the room position for a period on a daily basis and implementing upselling strategies.
•Report generating of Business of Books, Room Pick up on per day basis.
•Plan & Implement various sales strategies.
•Focusing on how to increase ARR, RPD using various reports.
•Assisting Sales Manager in all sales related activities.
•Sort and respond to mails from various corporate customers.
•Conducting Accommodation meetings for HODs on a daily basis
Attending Incoming & Outgoing calls with proper etiquettes.
•Giving induction and training to the new recruits.
•Attending Incoming & Outgoing calls with proper etiquettes.
•Handling Reservations, Check-ins and Check-outs.
•Conduct Quality checks and Create Periodic Reports for Management.
•Greeting and assisting Guests and providing necessary information.
•Recommend places to visit and things to-do within city.
•Sort and respond to mails from various corporate customers.
•Maintenance of Attendance Register and prepare Duty Roaster
Conducted classes for BHM graduates.
•Specialized in Accommodation Management.
•Assisting HOD for daily functions such as maintaining attendance book, model exams and practical classes.
•Taking the initiative for conducting campus recruitment in college and placement assistance for the graduates
Handling Front office operations & reservations.
•Managing inbound and outbound calls.
•Resolving customer grievances and issues.
•Providing valuable service to customers
Awarded Best Employee of the Month 5 times in a year by TATA Group
Awarded Best Employee of the Month 5 times in a year by TATA Group