IT Specialist
Jinnah Endeavors
Total years of experience :6 years, 3 Months
• Promoted to leadership role accountable for maintaining key business
applications and systems. Partner with senior leadership to guide short
and long-range technology planning. Plan, coordinate, and execute
hardware and software upgrades. Serve as vital resource for Help Desk
staff, overseeing daily support operations. Cultivate and maintain
relationships with IT vendors.
• Performed troubleshooting, repair, and maintenance of computer
systems, hardware. Analyzed
system requirements to efficiently isolate and resolve a wide array of
technical issues. Participated
in large-scale upgrades and installations.
• Provided technical support to end-users, leveraging broad-based
expertise to handle problem
identification, diagnosis, resolution, and escalation via helpdesk system,
telephone, and remote
support tools. Performed security administration functions for user, data,
and remote access.