IT Support Specialist
SPEEDUM TECHNOLOGIES
Total des années d'expérience :12 years, 0 Mois
Configuring Laptop/PC/Mobile and other IT related Assets for all New Joiners.
Printer setup: configuration, troubleshooting.
Microsoft Exchange configuration, archiving, troubleshooting.
Resolving issues by remote access or physically visiting the user at our branches.
Configuring Company Mobile phones like Blackberry, iPhone, Samsung, etc.
Active directory management task.
Update and escalate service desk tickets internally in IT department and follow up for resolution.
Router and access point configuration.
Training hospital staff on locally developed applications.
Managing cloud-based solution.
Manage azure servers for application hosting.
Managed entire IT enabled business application system and projects across organization.
Initiated and implemented IT enabled business services and solutions in a cost-effective and efficient manner.
Worked with application development team on HIS ERP.
Vendor engagement on cloud solution Azure.
Acting as a main POC for all IT infrastructure requirements.
Implemented revenue cycle management at MBF hospital.
Implemented managed printer services for all clinic across all MBF clinics.
Analyze application data to assess performance and uncover problems.
•Work in team environment to complete all testing activities according to schedule.
•Coordinate resolutions with development team and project managers.
•Complete root cause analysis of defects.
•Monitor data processing quality assurance and development activities.
•Troubleshooting and resolved application issues escalated from end users.
•Processed large batches of data on daily and weekly basis.
•Conducted user regression and other tests on products and components.
•Opened and documented defect tickets.
•Participated in daily weekly and bi-monthly status meetings.
Project - Integrated Financial Management System Migration (Wilhelmsen Ship Services)
Migration of application (IFMS) as per new global standards.
•Upgrading of software according to new standards.
•Compatibility testing with new hardware and application.
•Replacement of all devices across UAE.
•Creating backend support system for application.
•Arranging training for business.