IT Helpdesk working for Kuwait Airways
Automated Systems Company (ASC)
Total years of experience :17 years, 0 Months
IT Helpdesk working for Kuwait Airways at Automated Systems Company (ASC)
Main activities and responsibilities
•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
•Responding in a timely manner to service issues and requests.
•Maintain daily performance of computer systems.
•Responded to resolve Incident Report tickets and / or Service Request tasks via phone & emails.
•To undertake user and network administration tasks associated with corporate systems and the infrastructure, as defined within Operational Level Agreements.
•Improve information sharing and decrease team stress by building teamwork.
•Respond to queries either in person, over the phone or by email.
•Respond to email messages for customers seeking help.
•Ask questions to determine nature of problem.
•Resolve technical problems with Wide Area Networks (WAN) and other systems.
•Follow up with users to ensure issue has been resolved.
•Gain feedback from users about computer usage.
•Possibly training more junior staff members
Main activities and responsibilities
•Devise and employ fruitful sourcing strategies.
•Approve the ordering of necessary goods and services.
•Finalize details of orders and deliveries.
•Track and report key functional metrics to reduce expenses and improve effectiveness.
•Handling Telephone calls, Guest queries, arranging meetings, handling hotel bookings, ticket bookings for guests and staff bookings.
•Preparing company letters as discussed.
•Documents human resources actions by completing forms, reports, logs, and records Calculating pay; distributing checks; maintaining records.
•Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
•Ensure that all employees files and HR system data is maintained and updated.
Main activities and responsibilities
•Transferring daily invoices and credit card postings from front office to Account Receivables.
•Reconciling credit card transactions and checking invoices are accordance with contract.
•Creating new AR accounts according to the credit policy.
•Checking the high balances from guest ledger and following up with front office.
•Ensuring invoicing is according to signed and valid contract. Bank Reconciliation to check proper payment posting
Main activities and responsibilities
•Trains new Guest services department personnel.
•Answers letters of inquiry regarding rates and availability.
•Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
•Maintains a detailed knowledge about the hotel's services and hours of operations.
•Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
•Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
•Check guests in and out, including preparation of guest bills and authorizing payments.
•Responsible for cash handling including float and banking.
•Dealing efficiently with day to day billing and guest service queries.
•Report anything considered a health and safety hazard.
•Using information available, plan and control both the preparation of future shifts and effective communication to the team.
•To act as a
Front Office
Main activities and responsibilities
•Customer Satisfaction (Guest Feedback, Social Media Review).
•Financial Performance (Up selling, Room Revenue, Operation Auditing)
•Showing Initiative, Problem Solving, Staff Training, Team Leading.
•Manages and motivates the Front Office team in order to provide a high standard of service for customers.
•Welcomes guests and fosters customer loyalty through his/her friendly manner.
•Develops high quality relationships with guests throughout their stay. Customer Satisfaction (Guest Feedback, Social Media Review).
•Financial Performance (Up selling, Room Revenue, Operation Auditing).
•Showing Initiative, Problem Solving, Staff Training, Team Leading.
•Manages and motivates the Front Office team in order to provide a high standard of service for customers.
•Welcomes guests and fosters customer loyalty through his / her friendly manner.
Main activities and responsibilities
•Identifies training needs, assists in developing formal plans and implementing training sessions to meet the hotel required standards of service and hospitality.
•Authorize the acceptance of cash advances, rebate, paid out and refunds on the basis of established procedures.
•To work closely to ensure the success of handling all groups, convention, tours and commercial business& communicates with the Sales and Banqueting staff regarding bookings and allocation.
•Assists in maintaining smooth relationships between management & guests by resolving problems arising from guest complaints and attending their requests or queries with dispatch.
•Attends to all Reservation enquiries, make booking amendments and follow up on it.
•Ensure all work is carried out in line with the hotel's business plan, budget and brand guidelines and service concepts.
•Ensures that all Front Office standards are maintained by regular spot checks & observations taking corrective action and retraining.
•Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results. Prepare Duty roster of all the front office staff.
•Acts as
Main activities and responsibilities
•Verify Daily Room Revenue, Banquet Revenue and Recreation revenue reports
•Auditing Late Departures, Day use, paid outs, refunds Front office and A/R rebates.
•Food & Drinks, Duty meals/Complimentary checks audit.
•Administrative telephone extension audit.
•Transfer, Verifying and posting of daily revenue from Opera to Scala (Accounts Software).
•Preparing cash over and shortage report.
•Reconciling month to date and year to date revenue in Scala.
•Provide reports and other required data as requested by the
courses: held in March 200 Financial, Accounting and Auditing.
Obtaining 86% A-Grade in the year