Senior Sales Account Manager
MSJ Security Systems
Total years of experience :14 years, 0 Months
• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Work closely with Associate Account Managers on day-to-day operational processes.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics.
• Work closely with Finance on billing set up and invoicing.
• Provide input on new processes and workflows as needed.
• Focus on ensuring to maintain superior customer service levels and operational excellence.
• Supporting sales teams to improve their performance and reach targets.
• Providing superior customer service and ensuring client satisfaction.
• Retaining clients and building strong, trusting relationships
• Develop relationships with existing affiliate partners and build new relationships capable of building revenue.
• Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account.
• Conduct period performance checks to ensure partners are showing improvement.
• Continuously contact existing customers to evaluate partner satisfaction.
• Drive efforts to meet sales quotas and individual account goals.
• Identify client issues and work with sales teams and technical staff to ensure issues are resolved quickly.
• Utilize resources to evaluate new potential clients through phone and email.
• Manage consulting services that provide sales and revenue data.
• Create periodical sales, revenue and financial reports and supporting documentation.
• Stay informed of new technologies and companies competitive positioning
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
• Handle the processing of all orders with accuracy and timeliness
• Store and sort financial and non-financial data in electronic form and present reports
• Ensuring the adequacy of sales-related equipment or material
• Responding to complaints from customers and give after-sales support when requested
• Oversee the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Assist in the preparation and organizing of promotional material or events