GM
NOA
Total des années d'expérience :20 years, 5 Mois
To interview, hire, train and lead
a dedicated team to surpass all targets
in sales and service.
Also to improve the outlets social media exposure
and increase our scores across all social media platforms.
Doha Qatar Feb 2014 to date. (Asst. Ops and Staff training Manager)
Good day Mr/Ms
My name is Anthony Constantinides, my CV is attached for your perusal and I would like to thank you in advance for your valuable time, considering me for a position in your company.
Just to summarise for your convenience, the last 5 years of my work history has been with a large multinational company specialised in F&B outlets, located in Airports and other travel locations worldwide. In a very fast passed high volume environment, working with many different nationalities in different airports from Budapest to the UAE, and finally opening the 'Hamad' international in Doha Qatar with 11 units under my direct supervision.
I was the training manager, and assistant operations manager, it was also required of me to go on recruitment drives that included international travel to the Philippines, to interview/hire team members, team leaders and unit managers.
Some of my responsibilities besides preparing and presenting job descriptions for all positions in FOH and delivering the training matrix for all this staff, was to insure maximum profitability in all units by:
• Training and refreshing them on a regular basis to consistently: upsell, suggestive/situation sell and arrange merchandise to increase average checks and maximize unit profitability.
• Staff positioning and guest relations methods to provide memorable experiences.
• Arranging all of the displays including indulgence and Impulse items to maximize the average checks.
• Main display layout and food rotation/engineering to increase sales by using the hot spots, and determining what items need to be replaced and what needs more marketing etc.
• Supervise all Scheduling to minimise payroll waste.
• Organise and monitor the Mystery shopper program, using this information to improve guest experiences, and motivate our staff to constantly strive for perfection
• Implementation of staff incentive/bonus plans to help improve team member effort.
Ultimately my highest priority has always been to motivate all team members to strive for perfection whenever possible, and provide each and every guest in our outlets with a memorable experience that will encourage them to give our units a positive review and recommend us to their friends and families.
Every guest in our outlets deserves to be treated with respect and gratitude for their patronage, any feedback, be it positive or negative, must always be followed up and taken within the spirit of constructive criticism, never be negative or hostile to anyone.
Sales need to reflect targets set by administration, and must consistently be surpassed, but simultaneously we need to maintain the highest possible service and brand standards, to protect the reputation of our brands and the health of all guests and co-workers.
My favourite quote is by Henry Ford and I always try to pass on to all my teams,
“Whether you think you can, or you think you can't--you're right.”
General Manager 2005-2010
CafeBar, Astoria,
New York
Operations Manager
Budapest Hungary Until Feb 2010, then transferred to Abu Dhabi UAE March 2011 to Dec 2013 SSP UAE
Manager 2004-2005
Aphrodite Hills 5* resort and golf club.
British PUB, outlet Cyprus,
Head Bar Man
Elias beach hotel and resort (4*) 2000 till 2004
Head Bar Man
Tavern on the Green 1999- 2002
NYC
Owner / General Manager 1996 - 1998
Wine Bar (120 Cyprus wines) largest selection on the Island, and tavern,
Bars Manager 1995/6 season
Salamis Glory, cruise ship
Restaurants Manager 1993 1994
Elias 4* Beach
Different in Limassol as part time waiter, Bus boy until 1988
