IT Tech Support
Nissan Al Mana
Total years of experience :18 years, 11 Months
Install and configure computer hardware operating systems and applications.
Monitor and maintain computer systems and networks.
Talk staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required.
Provide support, including procedural documentation and relevant reports.
Follow diagrams and written instructions to repair a fault or set up a system.
Support the roll-out of new applications.
Set up new users' accounts and profiles and deal with password issues.
Work continuously on a task until completion (or referral to third parties, if appropriate).
Prioritise and manage many open cases at one time.
Rapidly establish a good working relationship with users and other professionals, such as software developers.
Test and evaluate new technology.
Conduct electrical safety checks on computer equipment.
Has Knowledge in the following operating system (Microsoft Windows XP, 2003 Server Enterprise Edition, 2008 Server Enterprise & Oracle system)
Assign to monitor and deploy data back up
Remote server admin
Knowledge in handling software and Computer hardware
Knowledgeable in the installation, configuration & troubleshooting of any Computer Hardware/Server
Knowledgeable in the installation, configuration and troubleshooting of MS operating systems and MS Office XP/2000/2003
Knowledge in LAN Cabling, Maintenance and Setup
Provides Technical Support to other departments/units.
Knowledge on how to troubleshoot both software & hardware
Has Knowledge in the following operating system (Microsoft Windows XP, 2003 Server Enterprise Edition, 2008 Server Enterprise & Oracle system)
Assign to monitor and deploy data back up
Remote server admin
Knowledge in handling software and Computer hardware
Knowledgeable in the installation, configuration & troubleshooting of any Computer Hardware/Server
Knowledgeable in the installation, configuration and troubleshooting of MS operating systems and MS Office XP/2000/2003
Knowledge in LAN Cabling, Maintenance and Setup
Provides Technical Support to other departments/units.
Knowledge on how to troubleshoot both software & hardware