Senior Manager FNB Queen Street Branch
First National Bank
Total years of experience :26 years, 3 Months
April 2011 to Date
Senior Manager FNB Queen Street Branch
Finance and Operations: • Ensuring operational compliance in all aspects of retail banking.
• The Associate leads a banking operation with a high degree of difficulty that contributes a significant percentage to Branch Banking profitability.
• The management of a fully fledged merchant storefront branch that offers a wide range of First Rand products and services.
• Analyses of financial statements and reports to optimise return on investment.
• Interpretation of all financial statements (balance sheets, income statement, cash flow statements and FPR)
• Manages operational costs by optimising income versus costs.
Compliance: • Manages compliance in accordance with the FSB laid down rulings.
• Receives regular updates from the FSB website.
• Ensures RE compliance.
Change Management: • Manage all change aspects in line with the continuously changing processes and procedures in FNB.
• Institute change management initiatives that minimize the disruption to the normal course of business.
• Work within the various FNB business support structures.
Sales: • Understand the needs of customer niches and develop appropriate responses to opportunities presented.
• Builds networks to drive acquisition and retention of high valued clients.
• Creates profitable customer relationships.
• Coaches managers on the marketing opportunities with the right combination of price, place, promotion and product.
• Actively promote a sales culture within the business that will lead to the achievement of targets.
• Understand the cost benefit model to ensure the highest rate of return.
• Develop and implement local market strategy.
• Develop and implement a solid business plan and business case applicable to the running of the branch.
• Has the ability to tie sales back to the various components of the income statement that are affected.
• Provide direction and performance manages team.
November 2010 to March 2011
Branch Manager FNB Overport (caretaking position due to the collapsing of the Provincial Sales Coordinator role and a restructuring of the province)
July 2010 to October 2010
FNB KZN Provincial Sales Coordinator
Including;
• Drive sales within the 40 non-associate branches within the province.
• Maximise profitability through a focus on the Sales Index (as indicated by the Balanced Score Card), retention of profitable customers and cross sales.
• Train the branch managers how to do a local market analysis (micro market analysis)
• Create and implement change management strategies for branch network and assist branch manager in implementing change within their branches.
• Assist branch managers in setting up sales plans.
• Identify appropriate solutions to meet customer needs per branch.
• Coach branch managers to execute their sales plans.
• Assist the Provincial Sales Manager (PSM) to formulate the provincial sales strategy based on the overall provincial sales strategy.
• Run the provincial sales forum with the branch managers to share best practices and explore new opportunities.
• Keep abreast of sales opportunities and competitor movements.
• Manage all sales related competitions and the validation thereof.
• Assist in the annual sales target setting process.
• Track actual performance against targets set. Daily and monthly.
• Ensure attainment of quality sales (activation and retention of business)
• Drive incentive and reward programmes at branch level.
• Execute sales tactics to attain provincial sales targets
• Train and assist branch managers in the data mining tools available.
• Ensure sales efficiencies at branch level.
• Facilitate team development (coaching sessions, sales meetings, training programs)
• Motivate and encourage all branch staff to achieve the set sales targets.
July 2009 to July 2010
FNB Dolphin Coast Area Sales Manager
Including;
• Accountable for the achievement of the catchments sales targets.
• Responsible for all 18 branches in terms of sales performance.
• Driving the sales and service culture in the catchment by enforcing the micro market strategy and daily activity management.
• Provide assistance and support to branch managers in terms of sales.
• Provide support with change management strategies for branch network and assist branch manager in implementing change within their branches.
• Support and assist the Area Manager.
September 2006 - June 2009,
Senior Branch Manager FNB Beach Branch
April 2004 - August 2006,
FNB Implementation Manager, Midlands KZN Area Office
Including;
• Delivery of new products and processes to branch banking staff in 14 branches.
• Training of branch banking staff on new and existing products.
• Developing and implementing sales strategy.
• Coordinating sales campaigns within 14 branches.
• Monitoring and reporting on sales activities within the 14 branches of FNB Midlands Area.
Nov 1999 - March 2004
First National Bank Durban Area Sales Office, External sales consultant
May 1999 - October 1999
Ster Kinekor Somerset West, Complex Manager
Apr 1995 - March 1999
Sanlam Life Assurers, Estcourt, KZN, Insurance Agent
Nov 1992 - March 1995
FNB, Estcourt, General Branch Banking
January 1988 - October 1992
FNB, Pietermaritzburg, General Branch Banking
1986 - 1987
SADF, Voortrekkerhoogte and Upington, Military Training - Military Police Corps
Graduated with a Master of Business Leadership degree from the School of Business Leadership at UNISA (University of South Africa) with the following subjects; Human Resource and Employee Relations Operations Marketing Financial and Management Accounting Strategic Management Strategy Dynamics and International Business Inormation Resources Business research Business Ethics Change Management Executive Project Management
Management Development Programme (Cum Laude) (UOFS) . (2006)
1984 - 1985 Rhodes High School, Cape Town, Senior Certificate (Grade 12)
1980 - 1983 Maritzburg College, Pietermaritzburg