Anthony Olegario

Managed Philippine-based office operations for a BPO/manufacturing
company based in Australia.
Oversaw recruitment, interviewing, onboarding, and daily
management of team members.
Developed and implemented KPIs, appraisals, and performance
evaluation systems.
Handled budgeting, office supplies, and day-to-day operational
activities.
Created policies and SOPs to ensure smooth operations aligned with
the Australian head office.
Coordinated with distributors and sales/marketing teams across
Southeast Asia (Thailand, Philippines, Taiwan, Singapore and
Vietmam).
Led marketing initiatives and campaigns to support business
objectives and align with regional strategies.

Reported directly to the CEO, providing updates on sales, project
management, finance, and marketing.
Oversaw entire company operations, including HR, payroll, finance,
sales/marketing, purchasing, and project management teams.

able to
communicate
effectively with clients
and teams.
Results-Proven,
Led the end-to-end setup of a BPO operation in the Philippines, establishing three office locations in
Quality-Driven
Manager - Distinguished career with
consistent achievement of objectives,
Makati, Cebu, and Davao for call center agents.
Managed recruitment and onboarding of call center staff, including team leaders and trainers.
strong leadership skills, and a
collaborative team player.
Conducted product training, communication skills training for agents, and leadership training for trainers
and team leaders.
Relationship & Policy Management
- Coordinated directlywith the CEO for updates on operations, recruitment, and training progress.
Expert in client and team
relationship building, company setup,
Ensured operational efficiency and effective workflow across multiple locations.
policy creation, implementation, and
labor law compliance.
Adaptable & Flexible - Easily
adjusts to diverse environments,
challenges, and cultures while
maintaining professionalism and
productivity.
Served as the main contact for database management in an online casino catering to the Chinese
market.
Managed casino promotions roadmap from planning to implementation.
CORE

Created distributed sales information, promotional campaigns, updates, and product/service
information to clients, operations teams, and Appware management across multiple channels.
Leadership Team
Strategic Sales Planning and
Execution Maintained and updated the client database to ensure accurate and effective communication and
reporting.
Revenue Growth and Profitability
Management
Process Improvement and Efficiencies
Data-Driven Decision-Making
Reporting, KPI Tracking, and Sales
Analytics Managed VIP clients in an online casino, serving high rollers from the US, Southeast Asia, and other
Operational efficiency
regions.
Ensured client needs were met through email, chat, and phone communications.
Relationship building negotiation
skills Oversaw deposits and withdrawals, coordinating with the fraud department to comply with the Anti
Money Laundering Act.
Worked with the team to ensure process adherence, especially for escalations and client issue
resolution.
Coordinated with relevant departments to provide timely solutions to client concerns.
Prepared and conducted training programs for the department to enhance skills and process knowledge.