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Anthony Pakyanathan, Staffing Manager

Anthony Pakyanathan

Staffing Manager

India

High school or equivalent,

Work experience

Total years of experience: 19 years, 4 months

Staffing Manager

June 2015 - Present

June 2015 - Present

Presently Working for Talent Logic Ltd Hyderabad as

Job role:
Human Resources and Recruitment

Sr Technical Support Associate

March 2013 - May 2015

March 2013 - May 2015

Essential Duties and Responsibilities:

Responsible for taking control of and resolving Complex Technical and Escalated customer issues.

Documents and Simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary.

Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.

Be a champion of DSL specific Tools, Troubleshooting Procedures & Provide Knowledge base (Fast Forward) feedback at all appropriate times to SME/TM. Maintains/builds relationships with other groups that impact the technical aspect our support (Ex: Tier-2, Customer Care … Etc

Job role:
Support Services

Tele Marketing Executive

November 2011 - June 2012

Country Club Hotel

United Arab Emirates

November 2011 - June 2012

Knowledgeable about the company's products, the situation in the market, and demand for the products. Organize seminars and presentations to explain key points to the sales team.

•Maintaining database of sales met, also plan strategies for sale enhancement with the help of top marketing professionals.

•Renewal of contracts with clients, based on earlier experiences of working with these clients.

Company industry:
Hospitality & Accomodation
Job role:
Marketing and PR

Office Assistant & Store Keeper

October 2008 - October 2011

American University

United States

October 2008 - October 2011

Provides assistance, liaison services and clerical support to the administration offices, such as the President’s office, Executive Vice-President’s office, Provost’s office, Registrar, Admission, Finance, Central Services, Marketing Communication and External Relations departments.
•Allocates and distributes various office and stationery supplies to different departments.
•Monitors and maintains sufficient stock inventory of the store.
•Ensuring the timely issue and collection of necessary teaching aid equipments to instructors and carrying out proper maintenance of them.
•Coordinates with the staff and students in providing necessary access to facilities, equipment’s etc.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Customer care Executive

June 2006 - September 2008

India

June 2006 - September 2008

To handle inbound calls related to the Dental Insurance issues.
•To Assist Callers, from the Dental office regards to the patient’s Dental Benefits
•To Fax, Email and Process the claims related to Dental insurance.
•To Mentor and Monitor New trainees and stand as a single point of contact for all the process related queries.

Appreciations:

•Received many awards for projecting Best Customer Service, Quality, Productivity & best interpersonal skills in terms of communication skills.
•Obtained in-depth knowledge on the product, grew as a mentor and enjoyed the challenge of being single point of contact for all the process related queries.

Job role:
Customer Service and Call Center

Education

All India Institute of Trade and CommerceIISC (Indian Institute of Secondary Education)Valerian Grammar High School

January 2009

January 2009

High school or equivalent,

India

.com from

Skills

External Relations
Expert
External Relations
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Administration
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Administration
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Issue
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Issue
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Marketing
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Marketing
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Supplies
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Supplies
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BENEFITS ADMINISTRATION
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BENEFITS ADMINISTRATION
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CLERICAL
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CLERICAL
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COMMUNICATION SKILLS
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COMMUNICATION SKILLS
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CONTRACT MANAGEMENT
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CONTRACT MANAGEMENT
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CUSTOMER SERVICE
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CUSTOMER SERVICE
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CUSTOMER SUPPORT
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CUSTOMER SUPPORT
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DSL
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DSL
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EMAIL
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EMAIL
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FAST
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FAST
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MICROSOFT OFFICE
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MICROSOFT OFFICE
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External Relations
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External Relations
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Administration
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Issue
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Marketing
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Supplies
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Languages

English
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Hindi
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