Senior Collections Officer
Emirates NBD
Total years of experience :8 years, 7 Months
• To provide a consistent and professional level of service at all times.
• To achieve Service Level Agreements (Targets) and call quality objectives on monthly basis.
• To handle each call promptly and in a correct manner, updating every call records accordingly.
• To resolve disputes logged by clients, ensuring all clients and customers issues are addressed accordingly.
• Assist customer collections related query for incoming and outbound calls.
• To manage customers who are resistant to agent contact by remaining polite, tactful, hones and firm.
• To follow strict Company policies and procedures at all times ensuring that legislative requirement are met.
• Ability to relate to people from a variety of diverse backgrounds.
• Handling internal and external customers.
• Providing a focused and friendly service to all customers and prospects when providing quotations and assisting with queries, taking messages where appropriate
• Handling a range of enquiries from customers by telephone and email
• Processing incoming and outgoing mail
• Maintaining secure, efficient and accurate filing systems
• Scanning incoming documentation and actioning or distributing appropriately
• Updating the computer system with diary events to trigger calls to customers or insures and then producing documents/correspondence as required
• Maintaining an acceptable level of product knowledge by keeping up-to-date with product developments
To handle collections of revenue and efficient monitoring of debtors.
Key Accountabilities:
•To follow up and arrange for timely collections and receivables
•To ensure the dispatch of invoices to customers in a timely manner
•Liaising with customers for confirming the receipt of invoices, reminding due date, pushing for prompt payment, etc.
•Working with Spreadsheets
•Calculating and checking to make sure payments, amounts and records are correct.
•Sorting out incoming and outgoing daily post and answering any queries.
•Managing petty cash transactions.
•Controlling credit and chasing debt.
•Reconciling finance accounts and direct debits.
•To ensure timely and correct matching of payment with the invoices
•Sending statement of accounts on a timely basis
•Handling various areas in Dubai UAE
•Handling around 155 retail and subscription customers
•Periodically meeting with customers
•To act and resolve any discrepancies with the customers
•To support maintenance of the customer database in the system
•Ensure that bad debt are minimize by timely collections
•To perform any other task assigned by manager
•To ensure reconciliation with major customers at least twice a year and once for all other customers
2012
•Provide a courteous and helpful service to all club member and guests all time.
•Provide correct information about the Recreation Facilities and service to club members and guests.
•Provide over all fitness counselling service, ensuring the highest standard of safety supervision according to the need of the members.
•Make sure that guests are wearing appropriate dress and comfortable shoes.
•Ensure that the gym equipments are in perfect condition on a regular basis.
•Ensure the highest standard of cleanliness and hygiene in designated areas.
•Punctuality according to the schedule and productive during working hours.
•Maintain good relationship with all the members.
•Attain needs from the old members as well as newly sign members.
•Prepare program for specific requirement from a new member and existing members.
•Identify and resolve members concerns
•Perform other duties as assign by my superior.
•Train body building & body toning, weight gain / loss.
•Must see to it that customers follow their program correctly.
•Ensure that customers are using machines properly.
•Multi-tasking whenever is necessary.
•Always after for the safety of the customers
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